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Oracle CRM analyst

1 week ago

Chennai, India Anicalls (Pty) Ltd Full time
• 5+ years rsquo Experience in System Administration
• 3+ years rsquo Experience developing Restful API and XML-based web services interfaces. (SOAP and WSDL)
• 3+ years rsquo Experience with scripting using java groovy, power shell, and SQL.
• Responsible for the implementation, support, and maintenance of CRM systems, including integration with other systems. Provides relevant data reports that will be used to analyze and support business-wide decisions.
• Responsible for the support, audit, and improvement of the Bankrsquos cloud-based CRM systems. Designs develop and maintain integrations between CRM and other methods.
• Acts as a liaison between affected departments and outside system vendors.
• Prepares statistical data and develops reports using available data.
• Provides system users with technical support and communicates system changes and deadlines. Documents processes and suggests and implements improvements to existing methods. Develops and implements new procedures when applicable.
• Required experience Education High School diploma or GED BABS degree in the relevant field of study preferred.
• 3+ years rsquo Experience with design and implementation of Oracle Sales or Service Cloud. Experience with design and creation of integration between cloud-based CRM systems and non-cloud-based applications. (Oracle Engagement CloudSales Cloud and Eloqua are highly desirable.)
• Deep understanding of CRM systems and data, both sales and service components.