Anb : CRM Oracle Cx Ba

2 weeks ago

Chennai Tamil Nadu, India Expleo Group Full time

Overview:
Location : Offshore (India)

Work Exp : 8 + Years ( 4-5 years as a BA)

**Responsibilities**:
- Requirement Gathering:

- Conduct interviews, workshops, and surveys to elicit detailed business requirements.
- Analyze and prioritize requirements based on business needs and project timelines.- Business Analysis:

- Analyze current business processes and identify areas for improvement or optimization.
- Develop functional specifications, user stories, and use cases to capture business requirements.
- Work closely with development and testing teams to ensure accurate interpretation of requirements.- Test Planning and Coordination:

- Coordinate with QA teams to ensure testing coverage aligns with business requirements.
- Monitor testing progress, identify defects, and track resolution through to closure.- Stakeholder Communication:

- Facilitate communication between business stakeholders, development teams, and testing teams.
- Provide regular updates on project status, including progress, issues, and risks.
- Address stakeholder feedback and incorporate changes into project deliverables.- Documentation and Reporting:

- Maintain detailed documentation of business requirements, test plans, and test results.
- Generate reports and presentations to communicate project status and findings to stakeholders.
- Ensure all project documentation adheres to organizational standards and best practices.- Continuous Improvement:

- Stay updated on industry trends, best practices, and emerging technologies related to CRM systems and testing methodologies.

Qualifications:
**Qualifications**:

- Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
- Strong understanding of CRM systems, functionalities, and business processes.
- Proficiency in requirement gathering techniques, business analysis methodologies, and testing procedures.
- Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Experience with tools such as JIRA, Confluence, Microsoft Visio, and Microsoft Office Suite.
- Certification in Business Analysis (e.g., CBAP, PMI-PBA) and/or CRM platforms (e.g., Salesforce) is a plus.
- Familiarity with Agile/Scrum methodologies is preferred.
- Familiarity with latest version of Oracle CX CRM concepts and processes.
- Attention to detail and strong analytical skills.
- Ability to work independently and as part of a team.

  • CX Cloud

    4 hours ago

    Chennai, Tamil Nadu, India Oracle Full time

    Job DescriptionOracle Global Services Center (Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer's rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while...

  • Oracle CX Cloud

    15 hours ago

    Chennai, India Oracle Full time

    Oracle Global Services Center (Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...

  • Oracle CX Cloud Consultant

    3 hours ago

    Chennai, Tamil Nadu, India Zigsaw Full time

    Job Description  Location : Remote Skills:  CX Cloud Functional Consultant Experience:  Minimum of 5 years of Oracle CX Cloud functional experience Responsibilities:  Implementation experience in Oracle Sales Cloud & CPQ.  Advance knowledge in Partner Portal, Opportunity and Order Management & Connected Business Intelligence.  Advance...

  • Oracle CX Cloud Consultant

    2 days ago

    Chennai, Tamil Nadu, India Zigsaw Full time

     Location : RemoteSkills:ï'· CX Cloud Functional ConsultantExperience:ï'· Minimum of 5 years of Oracle CX Cloud functional experienceResponsibilities:ï'· Implementation experience in Oracle Sales Cloud & CPQ.ï'· Advance knowledge in Partner Portal, Opportunity and Order Management & ConnectedBusiness Intelligence.ï'· Advance knowledge in BML...

  • IND-Oracle Cloud CX Lead

    3 days ago

    Chennai, Tamil Nadu, India NexInfo Full time

    About Nexinfo:NexInfo is a premier consulting firm founded in 1999. We have been in business for 25+ years and work with clients of all sizes to achieve 'Operational Excellence' using a blend of knowledge in both Business Processes and Software Consulting. We offer implementation and managed services for businesses across many industries including...

  • Cx Strategist

    3 weeks ago

    Chennai, Tamil Nadu, India RELX Full time

    CX Strategist - JO CX CoE Are you a customer-focused team player and self-starter Are you a strategic thinker with a passion for CX and take initiative to transform data into meaningful customer impact About our Team The Global Researcher Support and Customer Experience team focuses on customer experience transforming customer service into customer success...

  • Oracle CRM developer

    1 week ago

    tamil nadu, India Best Infosystems Ltd. Full time

    Oracle CRM Developer_Full-Time_ChennaiJob Title: Oracle CRM DeveloperJob Type: Full-TimeLocation: ChennaiExperience: 5+ yearsJob Summary:We are seeking an experienced Oracle E-Business Suite (EBS) Consultant with strong functional and technical expertise in Oracle Service (CS) modules, particularly Oracle Teleservice and Oracle Install Base. The ideal...

  • Oracle CRM developer

    1 week ago

    tamil nadu, India Best Infosystems Ltd. Full time

    Oracle CRM Developer_Full-Time_Chennai Job Title: Oracle CRM Developer Job Type: Full-Time Location: Chennai Experience: 5+ years Job Summary: We are seeking an experienced Oracle E-Business Suite (EBS) Consultant with strong functional and technical expertise in Oracle Service (CS) modules, particularly Oracle Teleservice and Oracle Install Base. The ideal...

  • Oracle CRM developer

    1 day ago

    tamil nadu, India Best Infosystems Ltd. Full time

    Oracle CRM Developer_Full-Time_Chennai Job Title: Oracle CRM Developer Job Type: Full-Time Location: Chennai Experience: 5+ years Job Summary: We are seeking an experienced Oracle E-Business Suite (EBS) Consultant with strong functional and technical expertise in Oracle Service (CS) modules, particularly Oracle Teleservice and Oracle Install Base. The ideal...

  • Head (CRM) - Customer Platforms

    2 days ago

    Chennai, Tamil Nadu, India Career Brain Full time

    Responsibilities:* Lead CRM strategy & execution across customer platforms.* Drive CX transformation with Microsoft Dynamics & Oracle CRM.* Manage customer lifecycle from acquisition to loyalty.Health insuranceProvident fundAnnual bonus