Senior Front Desk Executive

6 days ago

Mumbai, India White Force Full time

Job description Campany: advanced hair studio Position: Senior Front Desk Executive Experience: Minimum 5+ years Locations: Hyderabad, Bangalore, Gurugram, Chennai About Advanced Hair Studio: Advanced Hair Studio is a leading provider of hair restoration and care services, offering customized solutions that help people regain their confidence. We are looking for an experienced Senior Front Desk Executive to join our team in providing exceptional service to our clients and visitors. If you are someone with a passion for customer service and have prior experience in a senior front desk role, we encourage you to apply. Key Responsibilities:  Client Handling: Greet and assist clients in a warm, welcoming, and professional manner, ensuring a positive experience from the moment they enter the studio.  Appointment Scheduling: Manage client appointments, ensuring that all bookings are accurately recorded and updated.  Telephone Etiquette: Handle incoming calls professionally, addressing client queries, taking messages, and directing calls as necessary.  Administrative Support: Handle daily administrative tasks including managing the front desk area, maintaining records, updating databases, and ensuring office supplies are stocked.  Coordination with Team: Liaise with other departments to ensure smooth and efficient operations, including the coordination of appointments and client requirements with the service team.  Client Communication: Ensure that clients receive necessary information regarding services, treatments, and promotions. Provide follow-up communication as required.  Cash Handling and Billing: Process payments, issue receipts, and manage billing inquiries.  Maintaining Cleanliness: Ensure the front desk area and reception area are tidy and presentable at all times.  Problem Solving: Address and resolve client complaints or concerns with professionalism and courtesy.  Confidentiality: Handle sensitive client information with the utmost discretion and professionalism. Requirements:  Experience: Minimum 5+ years of experience in a front desk or receptionist role, preferably in the healthcare, beauty, or wellness industry.  Communication Skills: Excellent verbal and written communication skills in English and local language.  Personality: A friendly, approachable, and professional demeanor with strong interpersonal skills.  Organizational Skills: Ability to multitask, stay organized, and manage time effectively.  Tech-Savvy: Comfortable with using computer systems, software for scheduling, and basic office equipment.  Team Player: Ability to work collaboratively with colleagues and other departments.  Customer-Centric: Strong focus on customer service, with the ability to handle stressful situations calmly and efficiently. . For more details about Advanced Hair Studio, visit: www.advancedhairstudioindia.com

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