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L&D Manager, Service Operations
1 week ago
About the team:
The GSD L&D Operations Manager is a player/coach and an integral part of Gartner’s Global Services and Delivery (GSD) Learning and Development team (L&D).
In this position, you collaborate with the GSD L&D Leadership team, L&D team members, the GSD Executive Leadership team and other business unit stakeholders to support the development and delivery of world class learning experiences.
What you'll do:
This role requires strong leadership skills, excellent organization and process management skills, stakeholder management, independent problem solving, clear communication and collaboration skills with a client-first approach.
Responsibilities include team leadership, program administration, scheduling/logistics, as well as reporting and measurement of learning experiences for Gartner Services and Delivery associates.
Be the primary consultant for the Operations team in needs analysis and project scoping
Act as a player/coach to a team of Operations Specialists and contractors to deliver on the mission of the Global Services L&D team - set the pace and model successful behaviors.
Provide career planning and development – manage Operations team members in a professional manner with a strong focus on individual success, career development and overall employee satisfaction
Support the GSD L&D team with program/initiative capacity planning, program administration, scheduling/logistics and reporting/measurement
Drive operational excellence - Identify and implement programs and processes to improve operational efficiencies in L&D programs
Lead change management in the implementation of new processes and gather continuous feedback to drive innovation
Ensure ongoing programmatic excellence, rigorous program evaluation, and consistent quality of L&D administration, communications and systems relating to L&D
Maintain strong partnerships with GSD L&D team, BU partners and other stakeholders to ensure close alignment and collaboration on L&D programs and initiatives
Work on complex problems with diverse teams while working through abstract ideas
Ensure effective systems to track L&D program development and outcomes and regularly evaluate program components to ensure that the requirements are met
Apply a data-driven approach to identify problem areas and prioritize by opportunity and by ROI
What you'll need:
Minimum of 5 years of experience in strategy or business operations with at least 1-2 years of people management experience
Experience as an operations specialist, data/operations analyst or business analyst.
Excellent people management skills, including recruiting, coaching and staff development
High degree of technical savvy with experience using technology to solve business problems, drive innovation and improve efficiencies
Extensive technology experience & proficiency with Microsoft software, specifically: Word, PowerPoint and Excel, as well standard data reporting tools (i.e. Power BI, PowerQuery)
Experience with automation processes (Microsoft Power Platform)
Excellent verbal and written communications skills
Unwavering commitment to quality programs and data-driven program evaluation
Curiosity - be willing to tinker, research and play with ideas and applications
Knowledge of and experience with L&D best practices a plus
Learning Management System (LMS) experience a plus
What you'll get:
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunitiesWho are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
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