Center Manager

2 weeks ago

Noida, India White Force Full time

Job description PROFILE- CENTER MANAGER  Job Description: We are seeking an experienced and motivated Branch Manager to lead our new offline center. As a Branch Manager, you will be responsible for overseeing all aspects of the center’s operations, ensuring business development, lead generation, conversion, excellent customer service, and driving business growth. Your leadership will play a crucial role in providing personalized guidance to students seeking educational opportunities abroad.  Responsibilities:  1.Leadership and Team Management: Provide strong leadership to a team of educational counselors, administrative staff, and support personnel.Foster a positive and collaborative work environment, motivating the team to deliver exceptional service.  2.Operational Excellence: Oversee the day-to-day operations of the center, ensuring smooth functioning and efficient resource allocation.Maintain the physical space to create a welcoming and conducive environment for student interactions.  3.Student Counseling and Guidance: Conduct in-depth counseling sessions with students to understand their educational goals, aspirations, and career ambitions.Provide tailored guidance on study abroad options, university selection, course choices, and application processes.  4.Business Development: Develop and execute local marketing strategies to enhance the center’s visibility and attract a diverse student population. Work in field for business development activities on weekdays.Collaborate with the marketing team to implement promotional campaigns, events, and engagement activities.  5.Client Relationship Management: Cultivate strong relationships with students, parents, and local educational institutions.Address inquiries, concerns, and feedback promptly to ensure a high level of customer satisfaction.  6.Performance Tracking and Reporting: Monitor the center’s performance metrics, track key performance indicators (KPIs), and report progress to senior management.Analyze data to identify trends, opportunities, and areas for improvement.  7.Team Development and Training: Recruit, onboard, and train new team members, providing them with comprehensive guidance on counseling techniques, services, and tools.Conduct regular training sessions to enhance team members' skills and knowledge. Preference  Prior experience in study abroad, sales, edtech, or retail (B2B & B2C) Apply now- sakshi.rathore@white-force.in 9329931737

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