Sourcing and Engagement Lead

2 weeks ago

Bengaluru, Karnataka, India Pontoon Full time

SUMMARY:

The Sourcing and Engagement Lead oversees the North American coordinating team and provides front‐line customer service and escalation support. This role is responsible for addressing and communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to end users. Responsible for driving client and internally owned projects and initiatives, proposition solutions and building execution plans.

This role assumes responsibility for case review, entry and maintenance with the VMS technology. Partners with all parties for problem resolution and provides a professional response exhibiting strong customer service orientation when dealing with all partners. The lead is responsible for supervising the team to ensure work is managed in an efficient, effective and timely manner while meeting/exceeding SLA's.

GENERAL RESPONSIBILITIES:

Responsible for all people management, coaching and development, training, and other applicable responsibilities.Satisfies quality metrics that are established for the program and ensures supplier adherence to quality standards and compliance requirements.Responsible for maintaining team members accountable to SLAs, client delivery, and other performance goals.Resolves escalated customer issues that are not being solved by team or where customer escalates.Identifies solutions to ongoing or repetitive issues.Partners with client on projects and initiatives in ongoing business operations.Generates and audits reports for operational monitoring.Closely monitors execution of Program Consultants & Coordinators to responsibilities/assigned tasks, ensuring program is achieving/exceeding predetermined company targets and SLA's.Provides on‐going training to team as individual professional and/or business needs dictate.Assists with training of new team members on standards and practices so that required tasks, both existing and future, can be effectively executed.Participates in special projects and performs other duties as assigned.
EDUCATION & JOB REQUIREMENTS:
Significant experience in the customer service level industry and a proven track record measured by increased responsibilities.Previous people management experience.Previous account management experiences preferred but not required.Previous staffing and recruiting experience preferred but not required.Multi-country/region experience preferred but not required.Lean Six Sigma: Green Belt preferred but not required. 

KNOWLEDGE, SKILLS & ABILITIES:

Skilled in communicating effectively verbally and in writing.Ability to establish and maintain effective working relationships.Ability to think critically, make judgements in ambiguity and enjoy problem solving.Strong client management capabilities, building rapport and confidence.Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

  • Sourcing Strategist

    6 hours ago

    Bengaluru, Karnataka, India beBeeStrategic Full time ₹ 1,20,00,000 - ₹ 1,92,00,000

    Strategic Sourcing OpportunityA skilled Strategic Sourcing Specialist is required to drive sourcing value within the Procurement COE for various business categories.Key responsibilities include:Identifying and managing internal stakeholder relationshipsExecuting the sourcing process, ensuring timely and effective outcomesSupporting clients on related...

  • Strategic Sourcing Lead

    5 days ago

    Bengaluru, Karnataka, India beBeeSupplier Full time ₹ 1,90,16,000 - ₹ 2,69,23,400

    Job Title:Senior ManagerJob Description:As a key member of the organization, this Senior Manager will lead strategic planning, development, and execution of category plans for indirect spend.This role requires collaboration with internal business partners to align sourcing initiatives and activities with business objectives.Develops medium-term strategies...

  • Talent Sourcing Manager

    9 hours ago

    Bengaluru, Karnataka, India Lumen Technologies Full time

    Job DescriptionWe are seeking a seasoned and strategic Sourcing Manager to lead our sourcing efforts within the Talent Acquisition team. This role is pivotal in identifying, engaging, and attracting top talent across diverse functions, while aligning sourcing strategies with business goals. The ideal candidate will have deep expertise in the Indian talent...

  • lead engineer sourcing

    3 days ago

    Bengaluru, Karnataka, India Marmon Holdings, Inc. Full time US$ 15,00,00,000 - US$ 20,00,00,000

    Marmon Technologies India Private LimitedAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and...

  • Corp Sourcing

    4 weeks ago

    Bengaluru, Karnataka, India CIEL HR Full time

    HiGreetings of the Day We have a critical opening with our client for Corp Sourcing role for Bangalore location Experience 6 to 12 yrsLocation Bangalore- WFO - US ShiftMode of Employment Contract For a Leading MNC IT Company Job description Graduates having approximately 6-10 years experience in handling Strategic Sourcing and procurement processes...

  • Sourcing Strategist

    2 days ago

    Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 2,00,00,000 - ₹ 3,40,00,000

    About Lowe's IndiaLowe's Companies, Inc. is a Fortune 50 home improvement company serving millions of customers in the United States.The role involves leading the planning, development and execution of category plan strategies for a portfolio of Lowe's indirect spend.This includes directing sourcing team resources and engaging key cross...

  • Senior Sourcing Strategist

    4 days ago

    Bengaluru, Karnataka, India beBeeStrategist Full time US$ 1,81,182 - US$ 2,31,459

    Category LeadAs a strategic Category Lead for global category management, you will spearhead the development and execution of sourcing strategies to maximize value and efficiency across the APAC region and globally.Key ResponsibilitiesLead the development and execution of sourcing category management strategies and processes for significant transactions in...

  • Sales Manager Sourcing

    20 hours ago

    Bengaluru, Karnataka, India HnH Placement Pvt. Ltd. Full time

    GLS_SM_Sour_Urgent Hiring for a Leading Real Estate firm in Gurugram_Job Location: GurugramJob Title: Sales Manager – Sourcing (Real Estate)Salary: Max upto 9 LPA basis last drawnDay Shift: 10 a.m. to 7 p.m with 1 weekoff rotational during the weekday (Sunday working)*_Job Description_*:1)Maintain active relationships with defined P0, P1, and Breadth...

  • Sales Manager Sourcing

    5 hours ago

    Bengaluru, Karnataka, India HnH Placement Pvt. Ltd. Full time

    GLS_SM_Sour_Urgent Hiring for a Leading Real Estate firm in Gurugram_Job Location: GurugramJob Title: Sales Manager – Sourcing (Real Estate)Salary: Max upto 9 LPA basis last drawnDay Shift: 10 a.m. to 7 p.m with 1 weekoff rotational during the weekday (Sunday working)*_Job Description_*:1)Maintain active relationships with defined P0, P1, and Breadth...

  • Client Engagement Lead

    3 weeks ago

    Bengaluru, Karnataka, India Optiv Full time

    Job DescriptionThe Client Engagement Lead (CEL) manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of program and budget status, and managing issues to resolution. Client Engagement Leads are responsible for the program...