
Support & Installation Executive - Reputed Printing & Packaging Industry - North & South, India - Upto 2.4 LPA - Preeti - 7208017778 -
1 week ago
JOB DETAILS
1. Provide telephonic support/Re-direct complex queries to Support mail.2. Co-ordinate with support department regarding resolution of client queries.
3. Take updates from clients after the query resolution.
4. Planning for Final Training/Support visit.
5. Conduct training at client-side/Online training/Installation.
6. Conduct support visits.
7. Coordinate with sales department regarding post-installation client requirements (Specific documents, list of spares & consumables etc.)
8. Prepare/Edit/Update machine's supporting documents - PPT'S/EXCEL SHEETS/MAIL TEMPLATES
9.Meeting with Support department regarding current status of issues and next planning
10. Bi-Weekly meeting with QC & Operations department regarding issues faced during installation
11. Review performance of client through mail/images and dispatch respective certificates.
12. Coordinate with Sales department regarding any upcoming Training and Re-trainings.
13. Prepare a tentative timetable of visits for upcoming installation/Support visit
14. Diagnose root causes of problems faced by clients and document the same thoroughly via pic, videos and update the Pro-Active documents, manuals accordingly.
15. Monthly meeting with Operations team regarding upgradations in Machines, make necessary changes in respective machine manuals.
16. Preparing installation DRM.
17. Maintain a thorough record of visits and respective expenses.
18. Maintain ISO Documentation
19. Provide phone support for Global customers
20. All customer queries received on email must be replied to within 24 hours
21. Responsible to deliver high-quality, customer-driven, support service resolving customer inquiries at the first point of call or over the internet wherever possible.
22. Diagnose & resolve technical hardware & software issue involving internet connectivity emails clients team viewer & more.
23.Research required information using available resource.
24. coordination with sales team for aftersales requirements ( AMC / spares/ new machines)
25. Gather customer information & determine the issue by evaluating & analyzing the symptoms.
26. Interact with customer to provide the process information in response to inquiries, concern, and request about products and services
27. To Monthly complaint report (DRM) to share with department head.
28. Complaint analysis and details report & action review
29. Yearly departmental report and action review and targets for next year
FUNCTIONAL AREA
Support & Installation Executive, Maintenance, Installlation, Diploma, Mechanical, Electrical, Electronics & Telecommunication, Maintenance engineer, Support, Support & Installation Executive Job for Male in North & South Region, Support Visit, Client Handling, Printing & Packaging placement agencies in North & South, Printing & Packaging Recruitment agencies in North & South, Printing & Packaging placement agencies in India, Printing & Packaging Recruitment agencies in India, placement consultancy in North & South, best placement consultancy in North & South, top placement consultancy in North & South, placement consultancy in India, best placement consultancy in India, top placement consultancy in India.
Apply Now
-
Srinagar, Jammu and Kashmir, India beBeeInstallation Full time ₹ 9,60,000 - ₹ 24,00,000Job OverviewThe primary goal of this role is to provide exceptional customer support and installation services to clients. This involves resolving technical issues, conducting training sessions, and ensuring seamless post-installation experiences.ResponsibilitiesOffer telephonic support and redirect complex queries to the support team as needed.Coordinate...
-
Technical Solutions Specialist
1 week ago
Srinagar, Jammu and Kashmir, India beBeeElectronics Full time ₹ 12,00,000 - ₹ 24,00,000Job OverviewAs a Technical Solutions Specialist, you will be responsible for delivering exceptional support and installation services to our clients. Your primary objective will be to provide timely and effective solutions to their technical queries, ensuring maximum satisfaction with our products and services.Key Responsibilities:Deliver high-quality...
-
Installation Engineer
3 days ago
Srinagar, Jammu and Kashmir, India Ask Me Solutions Full time ₹ 1,00,000 - ₹ 1,20,000 per yearThe Installation Engineer will be responsible for installing, configuring, and maintaining CCTV camera systems and related security equipment at client sites. The role requires strong technical knowledge, problem-solving skills, and a customer-oriented approach to ensure successful project execution.Job Types: Full-time, Permanent, FresherPay: ₹10,000.00...
-
Srinagar, Jammu and Kashmir, India Seven Consultancy Full timeJOB DETAILS Physicians who provide medical care related to pregnancy or childbirth and those who diagnose, treat, and help prevent diseases of women, particularly those affecting the reproductive system. May also provide general medical care to women. FUNCTIONAL AREA gynacology, gynacology jobs in north India, Jobs for gynacology, jobs for doctor,...
-
Executive Technical Support Specialist
6 days ago
Srinagar, Jammu and Kashmir, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 24,00,000Customer Service Representative RoleThis position focuses on delivering top-notch support to clients, both locally and globally. As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with various product-related queries.Key Responsibilities:Provide comprehensive support via phone calls, resolving...
-
Srinagar, Jammu and Kashmir, India Seven Consultancy Full timeJOB DETAILS Maintaining and increasing sales of your company's productsReaching the targets and goals set for your areaEstablishing, maintaining and expanding your customer baseServicing the needs of your existing customers FUNCTIONAL AREA sales, regional sales manager, regional sales manager north, regional sales manager north jobs in apparel industry,...
-
Srinagar, Jammu and Kashmir, India Security & Personnel Services Full time ₹ 15,00,000 - ₹ 20,00,000 per yearWe have job opening of Consultant Super Specialist Doctors - DM / Mch or DNB Doctors in any Specialty for various cities in Northern India for Multi Super Specialty Hospitals Candidate should be well versed with all aspects of respective departments Required Candidate profileThe Candidate should be DM or Mch or DNB in any specialty with any Experience. ...
-
Support Executive – A2P Messaging
3 days ago
Srinagar, Jammu and Kashmir, India Mr OTP LTD (Mr. OTP LLC) Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionWelcome to Mr. OTP LLC, your premier destination for cutting-edge SMS aggregation services. We specialize in empowering businesses to enhance their communication strategies through efficient and reliable SMS solutions. Our comprehensive suite of services includes OTP delivery, promotional messaging, and real-time notifications, ensuring...
-
Srinagar, Jammu and Kashmir, India Seven Consultancy Full timeJOB DETAILS General surgeons perform operations involving the endocrine system, gastrointestinal tract, liver, colon, and other major parts of the human body. As a general surgeon, some of the procedures you'll perform include appendix or gallbladder removals, colonoscopies, thyroidectomies, and bariatric surgeries. Some of these surgeries are minimally...
-
Assistant General Manager
3 days ago
Srinagar, Jammu and Kashmir, India Hector And Streak Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition : Assistant General Manager / Senior Manager - Warehouse (API)Location : North IndiaTo lead the warehouse function at the manufacturing site comprising API, Biotech, and Premix secons.The role involves managing complete warehouse operations from material receipt to dispatch while ensuring regulatory compliance, audit readiness, and seamless support...