Chargeback/Dispute - SME/SPE - Pune

2 weeks ago

Pune, Maharashtra, India 2coms Full time

Job Description 

Designation: NPC Senior Process Executive(SPE) / Process Specialist(SME)
​

Effective JobRequisitions- Dispute
Operations / Fraud & Claims-Reg-E (No Provisional Credit)

Essential Qualifications: Graduate / Postgraduate

Location: Pune | 5 Days | WFO | US
Shift | 2 Way Cab Provided

Interview Mode: Online

Department: Operations – Banking &
Financial Services

Reports To: Process Lead / Team
Manager

Relevant Experience (In
Years):

·Graduate / Postgraduate with a minimum of years of experience(SPE) & with a minimum of 3+ years of experience in US
Banking Industry and good academic profile in Fraud and disputes claims

Job Summary:

We are looking for a
detail-oriented and analytical Dispute Analyst to handle debit card disputes
under Regulation E, where no provisional credit is issued during the
investigation period. The ideal candidate should have a strong understanding of
Reg-E compliance, excellent case investigation skills, and the ability to make
accurate decisions based on supporting documentation and transaction history.

Key Responsibilities:

·Investigate Reg-E
related consumer disputes with multiple transactions primarily debit card
transactions.

·Handle end-to-end
case management, including intake, research, and resolution of Reg-E claims
within regulatory timeframes.

·Review
transaction history, merchant data, and any supporting documentation to
determine liability.

·Ensure compliance
with Reg-E guidelines while managing cases where provisional credit is not
provided.

·Document findings
clearly and accurately in the case management system.

·Communicate with
internal departments and external parties (, merchants, processors) for
further investigation when required.

·Identify patterns
of fraudulent activity and escalate suspicious cases for further review.

·Maintain high
standards for accuracy, compliance, and productivity.

Key Skills &
Competencies:

·Good
understanding of US banking processes, especially related to Fraud and Dispute
Investigation.

·In-depth
understanding of Reg-E (Electronic Fund Transfer Act)

·Strong attention
to detail and accuracy while processing the Investigation

·Analytical
thinking with good problem-solving skills.

·Ability to work
in a fast-paced environment and manage multiple priorities.

·Good
communication skills (verbal and written).

·Ability to work
in a team-oriented, deadline-driven environment.

Preferred Skills:

·Experience in a
financial institution or BPO handling banking processes.

·Understanding of
chargeback lifecycle, fraud trends, Fraud/Dispute Investigations and risk
management.

·Compliance and
quality-focused approach to work

·Employment Type:
Full-Time / Permanent Work from office.

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