Key Accounts Manager-Reputed Logistics Industry-Mumbai, Maharashtra, India-8 LPA-Kajal-8291863814
5 days ago
JOB DETAILS
Liaise with the customer and operations to ensure that the delivery schedules are updated and planned.
Receive information of the delivery schedules from the customer and plan delivery routes accordingly.
Ensure delivery of goods on time as per defined SLA`s with the warehouse and consignee.
Supervise and coordinate the receipt, unloading. and ensure adherence to standard operating procedures.
Prepare monthly and annual budget for all assigned account.
Coordinates business review with the customers and superiors.
Develop strong relationship with customers. executes a roll-out plan for all new, large and local major accounts.
Manage contract renewal and updates.
Support sales team for Business Development during the presentation and closing process for new accounts.
Manage overall customer relationship, dealing with customer’s top management (Logistics, dispatch, sales, finance, promotors)
Coordinate interaction with regional and local offices of customer.
Facilitates information flow between major accounts and the Company.
Establish and conduct monthly/quarterly review for each assigned strategic account.
Responsible for strategic plans for key clients including analyzing profit/loss and evaluating competition of major client’s accounts.
Monitor / customer service issues; ensuring client questions/problems are quickly and completely resolved. Utilize all available resources to satisfy customers, and delegate when necessary appropriate support personnel.
Maintain a thorough, up-to-date record of major client and prospect database.
FUNCTIONAL AREA
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