Baggage Service Agent

3 days ago


Kolkata, India Fly Careers Full time

duties and responsibilitiesbaggage claim resolutioncreate reports: file reports for lost, delayed, or damaged baggage using airline software and tracking systems.track baggage: use tracking software to locate missing bags and coordinate their retrieval and delivery.communicate with passengers: keep passengers informed of the status of their luggage and provide reassurance throughout the process.process claims: manage and resolve compensation claims for damaged or lost baggage, adhering to airline policies and international regulations. administrative and coordinationdocumentation: prepare and process the necessary paperwork and documentation related to baggage incidents.coordination: communicate and coordinate with other airport departments, including ramp agents and passenger service agents, to ensure efficient baggage handling and delivery.system operation: operate computerized baggage management systems, including the use of handheld scanners.incident reporting: escalate baggage incidents to supervisors or security personnel when necessary. customer serviceassist passengers: greet and assist passengers at the baggage claim counter, addressing their concerns and answering questions.complaint handling: handle customer complaints with diplomacy and provide effective, timely resolutions.Experience0 - 1 YearsNo. of Openings79Education12th Pass, 10th Pass, I.T.I., Bachelor of Hotel Management, B.Tech, Any Bachelor DegreeRoleBaggage Service AgentIndustry TypeHotel / Restaurant / HospitalityGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationKOLKATA



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