Customer Support
2 days ago
Job Description Hiring specifications Job Purpose: We are looking for an experienced and strategic Service Head to establish and drive our customer service operations for mobile robotics. This role will be responsible for setting up robust service processes, building and leading a high-performing team, and ensuring customer satisfaction through efficient deployment, maintenance, and support of our solutions. The Service Head will play a critical role in creating a customer-first service ecosystem that drives adoption, long-term reliability, and continuous value realization from our mobile robotics solutions. Role Expectations: Establish a trusted, strategic advisor relationship with each assigned customer and drive continued value of NHRSL products and services throughout the customer journey of onboarding, adoption, retention, and expansion. Promote customer satisfaction and loyalty via knowledge of customers' critical business issues and success criteria to ensure value realization. Design and implement end-to-end customer service processes, policies, and SOPs for mobile robotics. Develop a service roadmap aligned with business growth and customer expectations. Lead service delivery across installations, commissioning, maintenance, and support. Ensure quick response times, effective escalation management, and proactive issue resolution. Establish preventive and predictive maintenance programs to maximize uptime and asset life. Develop and execute customer success plans to ensure adoption, retention, and satisfaction. Define and track key KPIs (response time, resolution time, uptime, NPS, customer satisfaction). Use data and analytics to identify service gaps, improve efficiency, and strengthen customer engagement. Collaborate with product and engineering teams to provide customer feedback for continuous improvement. Manage budgets, optimize resource utilization, and ensure scalability of operations. Define and document best practices and continuously improve them for our customers, our partners, and ourselves. Interactions: Internal Stakeholders: HODs, Managers and I&C Engineers in Mobile robots ; robotics software team External Stakeholders: Customers/Clients , plant heads, operations head PEOPLE SPECIFICATIONS Profile: Bachelor’s degree in Engineering, Mechatronics, AI/Robotics/Industrial Automation or related field Experience: 12–15 years of progressive experience in service operations, field support, or customer success. Experience in mobile robotics, automotive technology, or industrial automation preferred. Proven track record of setting up service functions and driving customer success. Demonstrated success in leading support and service teams Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
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Sales Support
2 days ago
Gurugram, Haryana, India Swaran Soft Support Solutions Full timeResponsibilities - Customer service: Answer customer questions and provide troubleshooting assistance - Administrative tasks: Schedule meetings, maintain customer records, and update sales systems - Sales analysis: Conduct sales analysis and prepare proposals - Sales strategy: Work with account managers to develop sales strategies - Lead management: Manage...
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Customer Support
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Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time**Job Title: Customer Support Executive** **Location: Gurgaon** **Department: Customer Service** *** **Key Responsibilities**: - Identify and assess customers' needs to achieve satisfaction. - Keep records of customer interactions, process customer accounts, and file documents. - Provide feedback on the efficiency of the customer service...
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Customer Support
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Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time**Job Title: Customer Support Executive** **Location: Gurgaon** **Department: Customer Service** *** **Key Responsibilities**: - Identify and assess customers' needs to achieve satisfaction. - Keep records of customer interactions, process customer accounts, and file documents. - Provide feedback on the efficiency of the customer service...
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Customer Support
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Gurugram, Haryana, India Wellversed Full timeWellversed is looking for a Customer Support Associate, to assist our customers in solving technical problems when using our products and services. **Responsibilities** Resolving customer queries, complaints or requests on daily basis Able to build productive relationships and communicate daily with customers in a professional manner Actively attend...
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Customer Support
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Gurugram, Haryana, India Quanteq Solutions Full time**About us**: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist to join our dynamic...
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Customer Support
1 week ago
Gurugram, Haryana, India Quanteq Solutions Full time**About us**: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist to join our dynamic...
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Customer Support
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Customer Support
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Gurugram, Haryana, India HunyHuny Overseas Pvt Ltd Full time**Job Summary**: **Key Responsibilities**: - Provide **order-related assistance** including order confirmation, dispatch updates, delivery tracking, and COD remittance queries. - Manage **returns, exchanges, and refund requests** in coordination with the warehouse and accounts team. - Assist customers with **product-related queries** (features, assembly...
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Customer Support
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Gurugram, Haryana, India HOB Cosmetics Private Limited Full time**Responsibilities**: Resolve product/service issues promptly and professionally Maintain customer satisfaction and build long-term relationships Coordinate with internal teams to ensure seamless service **Requirements**: 4+ years of customer support experience Strong communication & interpersonal skills Proficiency in CRM tools preferred Ability to...
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Customer supportE Gurgaon
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Gurugram, India 2coms Full timeDescription:Our Client is looking for brand new Experts to help build our client Greenlight hub, our in-person location for drivers! WHO YOU ARE We are looking to build a team of rock stars. We need people with strong communication and problem-solving skills, who don't shy away from in-person interactions. The Greenlight hub is used to support and educate...
