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Customer support opening in a leading MNC Gurgaon
2 weeks ago
Location: Gurugram
Job Summary:
We're seeking a Customer support/Telesales experience candidate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth.
Key Responsibilities:
1. Onboard new customers.
2. Build strong relationships with customers, understanding their needs.
3. Monitor customer health, identifying potential issues.
4. Develop and execute success plans.
5. Provide timely solutions to customer queries.
6. Collaborate with sales, marketing, and product teams.
7. Analyse customer data to identify trends and areas for improvement.
8. Conduct regular check-ins and business reviews.
Requirements:
1. 0-5 years of customer-facing experience. in sales
2. Excellent communication and interpersonal skills.
3. Ability to understand customer needs and technical concepts.
4. Proactive problem-solving skills.
5. Familiarity with CRM software.
Desirable Qualifications:
Graduate in any field
Should have good communication skills in English
Skills:
1. Customer relationship building.
2. Communication and presentation.
3. Problem-solving and analysis.
4. Time management and organization.
5. Technical aptitude.
What We Offer/Benefit
1. Competitive salary.
2. Career growth opportunities.
3. Collaborative work environment.
4. Recognition and rewards.
