Technical Support
1 week ago
Job description Responsibilities: List the responsibilities, these should be the roles KPIs that we would measure on Essential functions and duties: 1. Takes ownership of technical issues and works towards getting them resolved to closure with a minimum TAT. 2. Works with existing team members to successfully triage tech support tickets 3. Provides responsive and exceptional support to customers 4. Resolves escalated customer complaints without the need for team lead intervention 5. Documents troubleshooting and problem resolution steps 6. Participates in providing training to customers if required 7. Gathers performance metrics 8. Performs other related duties and responsibilities as assigned Requirements: For the Type role activities we have identified the required skills, this list must cover all of them along with educational and other qualifications 1. Bachelor's degree in engineering preferably CS/IT required 2. Experience/ Keen interest with relational Database systems such as Jira and MySQL preferred 3. Excellent communication skills in English 4. Customer centric and a proactive mindset 5. An inquisitive and analytical mind & troubleshooting skill 6. A hunger to acquire technical knowledge 7. Must have strong collaborative skills coupled with the ability to question 8. Must have an understanding of standard business practices 9. Must have good writing skills (for documenting the process) 10.Must have strong communication and presentation skills interested candidates can contact on praveenwhiteforce@gmail.com/ 9039075462
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Technical Support Engineer
5 days ago
Pune, Maharashtra, India Dobot Robotics Full timeProvide expert technical support to our channel partners and end usersYour primary tasks will be to support, train and develop our users and partners inIndia. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following...
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Technical Support Specialist
2 days ago
Pune, India OpenGov Inc. Full timeJob Summary:The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
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Technical Support Specialist
2 days ago
Pune, India OpenGov Inc. Full timeJob Summary:The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
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Technical Support Specialist
2 days ago
pune, India OpenGov Inc. Full timeJob Summary:The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
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Technical Support Specialist
2 days ago
Pune, India OpenGov Inc. Full timeJob Summary:The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
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Technical Support Specialist
2 days ago
Pune, India OpenGov Inc. Full timeJob Summary:The Technical Support Specialist plays a pivotal role in fostering OpenGov‘s business growth. You‘ll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
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Manager, Technical Support
4 weeks ago
Pune, India Rapid7 Full timeAbout the Job We are looking to add a dynamic Manager of Technical Support Engineering to lead/develop a team of skilled engineers, enhance our operational processes, and elevate our customer experience. This is a hybrid role based out of our new office in Pune, India About the Role The Manager of Technical Support Engineering will ensure high service...
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Technical Support Specialist
2 days ago
Pune, India OpenGov Inc. Full timeJob Summary: The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
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Technical Support Specialist
2 days ago
Pune, India OpenGov Inc. Full timeJob Summary: The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
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Technical Support Specialist
2 days ago
Pune, India OpenGov Inc. Full timeJob Summary: The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be...
