Job for Guest Relation Executive

3 days ago

Sangli, India Seven Consultancy Full time

JOB DETAILS


1 Provide upscale guest service experiences for clients throughout their stay
2 Ensure clients are properly greeted upon their arrival
3 Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
4 Oversee check-in and check-out procedures, including reservations and financial transactions
5 Promptly address guests’ requests, like in-room dining
6 Actively listen to and resolve complaints
7 Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
8 Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
9 Inform clients of our hotel services, including breakfast and dining options
10 Promote all hotel amenities, conveniences and programs offered
FUNCTIONAL AREA
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