Customer Support Representative

2 days ago

Sangli, India Rapid Job Sountions Full time

**Job Title**: Customer Support Executive (US Shift)

**Location**: Sangli, Maharashtra

**Salary Range**: ₹17,000 - ₹20,000 per month

**Job Type**: Full-time

**Shift Timings**: 9pm to 7 am IST

**Key Responsibilities**:
**Problem Resolution**: Identify, investigate, and resolve customer issues while maintaining a positive relationship with the customer.

**Product Knowledge**:Maintain a strong understanding of the company's products and services to provide accurate information and support to customers.

**Documentation**: Record and maintain detailed records of customer interactions, inquiries, complaints, and feedback in the company's CRM system.

**Follow-Up**: Follow up with customers to ensure their questions and issues are fully addressed and resolved.

**Feedback Management**: Escalate complex issues and feedback from customers to relevant internal teams for further assistance.

**Team Collaboration**: Work closely with other team members to ensure a seamless customer experience and support the overall success of the department.

**Shift Flexibility**: Adapt to shift changes, including holidays and weekends, as required by the business needs.

**Compliance**: Adhere to company policies, procedures, and industry regulations, ensuring data privacy and confidentiality.

**Requirements**:
**Education**: A bachelor's degree or equivalent experience in customer service or a related field.
**Experience**:Previous experience in customer support or a related role preferred.

**Communication Skills**:Excellent verbal and written communication skills in English.

**Problem-Solving Skills**: Strong analytical and problem-solving abilities.

**Time Management**: Ability to manage time effectively and prioritize tasks.

**Teamwork**: Collaborative attitude and ability to work effectively with a diverse team.

**Adaptability**: Flexibility to adapt to changing work environments and shift schedules.

Pay: ₹17,000.00 - ₹20,082.18 per month

Schedule:

- US shift

Supplemental Pay:

- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person

  • Sales Representative

    3 days ago

    Sangli, India recluta talent management pvt ltd Full time

    Meeting retail consumers, customers like tile applicators, builders and dealers etc. explaining product features, advantages and benefits with demonstration wherever necessary. - Selling tiles by visiting customers at sites, collecting leads reference from dealer etc. - Completing the sales process by ensuring billing to the end consumers. - Collecting...

  • Medical Representative

    1 week ago

    Sangli, India Inducare Pharma Pvt Ltd Full time

    **Job description** **Job Title: Medical Representative** **Job Location: Sangali, Maharashtra** **Vacancy: 1** **Age: Up to 38** **Responsibilities and Duties** - Knowledge of Pharma Industry as a Medical Representative. - Knowledge of end-to-end supply chain management in the pharma industry. - Good communications & Presentation Skills. - Client...

  • Senior Customer Support Engineer

    3 weeks ago

    Sangli, India StitchFin Full time

    About Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...

  • Field Sales Representative

    5 days ago

    Sangli, India Tekpillar Full time

    **Roles and Responsibilities**: - Recruit, train, and lead a team of field sales representatives. - Set sales targets and performance metrics for the team. - Provide coaching, guidance, and support to help team members achieve their goals. - Monitor and analyze sales data to evaluate team performance. - Generate reports on sales activities, pipeline status,...

  • Cro (Customer Relationship Officer)

    3 days ago

    Sangli, India FirstCry.com Full time

    Job description Company profile: and over 9 lac happy customers. The company has been growing rapidly since its inception in 2010 from 4 members to more than 1200 employees and the trend continues. With the headquarters in Pune, it also has presence in Delhi, Bangalore & Mumbai. The company is also expanding through the Franchise route, with more than...

  • Technical Support Specialist

    3 weeks ago

    Sangli, India phonon, automating outcomes Full time

    Technical Support SpecialistLocation:Vadodara (Head Office) Experience:Minimum 5 yearsRole Overview We are seeking aTechnical Support Specialistwho combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Global Support Specialist

    11 hours ago

    sangli, India beBeeSupport Full time

    Global Service Desk ExecutiveThe role involves managing and responding to customer emails, calls, service tickets, and incident tickets, ensuring timely acknowledgment, resolution or escalation of issues.Work in rotational shifts to support global customers (24x7 environment).Ensure all communications maintain professionalism, clarity, and customer...

  • Support Executive

    1 week ago

    Sangli, India Quantbit Technologies Full time

    **Job Title**:Support Executive **Location**: Sangli **Employment Type**: Full-time **Qualification**: Any Graduate/ Post Graduate **Experience Required**:0-4 years **Industry**:IT / Software Solutions **About the Role**: We are looking for a dynamic and detail-oriented Support Executive to join our team. This role involves working closely with clients...

  • Lead - Customer Experience

    1 week ago

    sangli, India ICICIDirect Full time

    Job Responsibilities:- To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retention- Analyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.- Set up...

  • Customer Relationship Officer

    2 weeks ago

    Sangli, India Prudent Corporate Advisory Services Full time

    **Function**: Customer Relationship Officer **Location**: Solapur,Sangli,Hyderabad **Description**: Handling the overall operational work. Transaction processing, Scrutiny, Uploading queries, branch petty cash, Vendor bills, Utility bills, Support staff leave, Conveyance, Attendance. **Desired Profile**: Knowledge of Mutual Funds **Experience**: Min 1...