Automobile Technician- Assam

4 days ago

Guwahati, Assam, India 2coms Full time

Automobile Technician

About the Company

Our client is an Indian multinational ride-sharing company that also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Roles and Responsibilities

Customer Handling
Greet and assist customers with professionalism and courtesy
Verify service requests and capture customer feedback
Communicate repair updates to customers
Diagnosis
Analyze and diagnose scooters for necessary repairs
Update diagnosis reports in the Workshop Management System
Perform repairs and final inspections based on customer requests
System Handling
Track customer complaints and update the system in real-time
Operate Workshop Management System and ensure full adherence
Update operational status and ETA in CRM and WMS systems
Check scooter health in Telematics Command Centre for deep diagnosis
Technical Repairs
Possess in-depth knowledge of OLA Scooter
Perform repair and replacement of scooter parts
Stay updated on OLA technical curriculum and EV news bulletins
Process and Operational
Adhere to processes at the Experience Centre and ensure clear bay markings
Handle invoicing and payment collections
Maintain service bays for optimal functionality
Parts Operation
Audit inventory and ensure system and physical inventory match
Perform GRN and maintain inventory at the Experience Centre
Manage warranty part reverse logistics to the main workshop
Safety and Compliance
Wear uniform and protective gear while repairing scooters
Properly handle tool kits and use protective gear
Ensure availability of fire-fighting equipment for safety

Requirements

Requirements:
Only male candidates
Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation
Minimum experience: 6 months in the automobile service sector

Benefits

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive

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