Inside Sales

7 days ago

Vadodara, India White Force Full time

Job description Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria",serif; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin; mso-ansi-language:EN-US; mso-fareast-language:EN-US;} Key Responsibilities ·Engage with potential customers who have: ·Added items to cart but not completed the purchase ·Browsed products but did not make any transaction ·Registered on the platform without transacting ·Received cashback or promotional credits in their accounts, etc ·Have connected via Call, Chat, WhatsApp or website enquiries. ·Make timely and persuasive outbound calls to re-engage these leads. ·Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey. ·Understand customer needs, address concerns, and recommend the right products. ·Route interested customers to the nearest store, if required, for offline exploration. ·Work closely with the marketing and CRM teams to action warm leads efficiently. ·Maintain detailed records of interactions and follow-ups using internal tools/CRM. ·Consistently meet or exceed sales and conversion targets. ·Provide feedback to internal teams on customer patterns and potential improvements in the buying journey. Key Performance Indicators (KPIs) ·Lead Conversion Rate ·Daily/Weekly Call Volume ·Revenue Generated per Executive discipline 1 3 years of Inside Tele Customer Engagement roles eCommerce or retail experience preferred Strong verbal skills in English regional languages Ability to handle objections convert interest into sales effectively nbsp Comfort with CRM tools and basic digital communication platforms p span style="font-size:10.0pt;line-height:115%;font-family:"Arial Nova",sans-serif"> Target-oriented mindset with a passion for customer engagement.

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