Looking For Customer Relationship Manager

1 week ago

Erode, India Nativer Private Limited Full time

role overviewthe customer relationship manager (crm) is responsible for maintaining strong customer relations through consistent communication, feedback management, billing support, and promotional updates. the role focuses on ensuring customer satisfaction, timely payments, and effective communication between customers and the nativer operations team.key responsibilitiescustomer communicationmake daily segment-wise calls including:feedback & satisfaction callsbill clarification & payment reminder callsoffer & campaign update callsdelivery confirmation & thank-you callshandling customer issues, queries, and complaintsnew marketing follow-up calls (cross-sell / up-sell)customer relationship managementmaintain a positive relationship with customers through regular engagement.ensure every issue is followed up and resolved with customer satisfaction.coordinate with operations, delivery, and billing teams for quick resolutions.reporting & documentationprepare daily and weekly call reports with call count, feedback analysis, issue closure, and payment follow-ups.submit effective results reports showing improvement in retention, payment recovery, and offer response.maintain and update customer interaction records in the crm system or nithra app console.performance & targetachieve daily and monthly communication & conversion targets.support marketing campaigns through timely follow-up calls and response tracking.skills & qualificationsexcellent communication skills in tamil (mandatory) and basic english.strong customer handling and problem-solving skills.familiar with mobile crm tools or nithra app console operations.good reporting and coordination ability.minimum 13 years experience in customer support / telecalling / crm preferred.energetic and passionate about startup culture and customer satisfaction.performance indicators (kpis)daily call completion count and qualitycustomer feedback scorepayment collection reminders & success rateoffer campaign conversionsissue resolution turnaround timecustomer retention & satisfaction ratework scheduletiming: 9:30 am 6:30 pmreporting to: operations / customer experience managerwork type: full-time (on-site at erode)Experience1 - 5 YearsNo. of Openings2EducationB.A, B.C.A, B.Com, B.Sc, B.E [Agriculture], B.TechRoleCustomer Relationship ManagerIndustry TypeCall Centre / BPO / KPO / ITES / LPOGenderFemaleJob CountryIndiaType of JobFull TimeWork Location TypeWork from Office

  • Looking For Customer Relationship Manager

    2 weeks ago

    Erode, India Nativer Private Limited Full time

    role overviewthe customer relationship manager (crm) is responsible for maintaining strong customer relations through consistent communication, feedback management, billing support, and promotional updates. the role focuses on ensuring customer satisfaction, timely payments, and effective communication between customers and the nativer operations team.key...

  • Relationship Manager

    5 days ago

    Erode, Tamil Nadu, India Geogit Financial Services Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionGeogit Financial Services Limited is a consumer services company headquartered in Mumbai, Maharashtra, India. The company operates out of Evershine City, Vasai Road, East. Geogit Financial Services Limited is committed to providing exceptional financial services to its clients. The company focuses on putting customer needs first and...

  • Customer Relationship Management

    1 week ago

    Erode, Tamil Nadu, India Skytree Solutions Limited Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    WE ARE HIRING – CRM EXECUTIVE (Female) – KannadaLocation: ErodeLanguage: Kannada (Mandatory)Experience: Fresher / ExperiencedTiming: 9:00 AM to 7:00 PMSalary: ₹12,000 – ₹15,000 + IncentivesJob Role & Responsibilities:Handle inbound & outbound customer calls in KannadaMaintain customer details in CRM softwareProvide product/service information...

  • ▷ (Urgent) Customer Relationship Executive Jobs Opening in Nativer Private Limited at ErodeLess

    3 weeks ago

    Erode, India Nativer Private Limited Full time

    Company overview: We are Nativers, we promote healthy living by reliably delivering fresh groceries within their natural shelf life, reaching your doorsteps within 2-12 hours of harvest. We leverage modern tech, natural nativity, and an efficient supply chain for a stronger, sustainable society. Each product encapsulates our ethos: Fresh Choices, Healthier...

  • Customer Relationship

    2 weeks ago

    Erode, Tamil Nadu, India Themaarktrendz Full time

    We at The Maark Trendz, are Hiring for the Role of CRM (Tellecalling) in Erode branch **Location**: erode, **NOTE**: **JOB DESCRIPTION** - Should be able to pitch our products and Service - Conduct outbound calls to potential clients/customers to promote our products/services - Handle inbound calls, addressing customer inquiries, and providing information...

  • Customer Relationship Executive

    3 days ago

    Erode, Tamil Nadu, India VR Suzuki Full time

    The Customer Relationship Executive (CRE) is responsible for maintaining excellent customer relations, handling customer inquiries, ensuring customer satisfaction, and supporting the dealership’s sales and service operations. The role involves interacting with walk-in customers, following up on leads or service feedback, and helping to build long-term...

  • Relationship Manager

    2 weeks ago

    Erode, Karur, Namakkal, India Nido Home Finance Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a highly skilled and experienced Candidates to join our sales team at Nido Home Finance.Designation : Relationship ManagerCandidate should have 1-2 Years of experience in Field salesGenerate leads from known contacts.Quality acquisition of Affordable LAP and Home Loans files by going into the market area.Location : Erode , Karur and...

  • Customer Relationship Executive-female

    7 days ago

    Erode, India SMAA Royal Enfield Service Dealership Full time

    **Roles and Responsibilities**: - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - dealing with customer issues and churning out an easy-to-follow solution - managing...

  • Relationship Officer

    2 weeks ago

    Erode, India Skywings Advisors Private Limited Full time

    Post: - BDM - bancassuranceKey Accountabilities 1. Sales: Accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads. Make appointments, explore the customers financial needs in life-related investment and insurance needs areas, select appropriate product to meet these...

  • Relationship Officer

    4 days ago

    Erode, India Skywings Advisors Private Limited Full time

    Post: - BDM - bancassuranceKey Accountabilities 1. Sales: Accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads. Make appointments, explore the customers financial needs in life-related investment and insurance needs areas, select appropriate product to meet these...