Looking For Customer Relationship Manager

4 weeks ago

Erode, India Nativer Private Limited Full time

role overviewthe customer relationship manager (crm) is responsible for maintaining strong customer relations through consistent communication, feedback management, billing support, and promotional updates. the role focuses on ensuring customer satisfaction, timely payments, and effective communication between customers and the nativer operations team.key responsibilitiescustomer communicationmake daily segment-wise calls including:feedback & satisfaction callsbill clarification & payment reminder callsoffer & campaign update callsdelivery confirmation & thank-you callshandling customer issues, queries, and complaintsnew marketing follow-up calls (cross-sell / up-sell)customer relationship managementmaintain a positive relationship with customers through regular engagement.ensure every issue is followed up and resolved with customer satisfaction.coordinate with operations, delivery, and billing teams for quick resolutions.reporting & documentationprepare daily and weekly call reports with call count, feedback analysis, issue closure, and payment follow-ups.submit effective results reports showing improvement in retention, payment recovery, and offer response.maintain and update customer interaction records in the crm system or nithra app console.performance & targetachieve daily and monthly communication & conversion targets.support marketing campaigns through timely follow-up calls and response tracking.skills & qualificationsexcellent communication skills in tamil (mandatory) and basic english.strong customer handling and problem-solving skills.familiar with mobile crm tools or nithra app console operations.good reporting and coordination ability.minimum 13 years experience in customer support / telecalling / crm preferred.energetic and passionate about startup culture and customer satisfaction.performance indicators (kpis)daily call completion count and qualitycustomer feedback scorepayment collection reminders & success rateoffer campaign conversionsissue resolution turnaround timecustomer retention & satisfaction ratework scheduletiming: 9:30 am 6:30 pmreporting to: operations / customer experience managerwork type: full-time (on-site at erode)Experience 1 - 5 Years No. of Openings 2 Education B.A, B.C.A, B.Com, B.Sc, B.E (Agriculture), B.Tech Role Customer Relationship Manager Industry Type Call Centre / BPO / KPO / ITES / LPO Gender Female Job Country India Type of Job Full Time Work Location Type Work from Office

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