Team Lead

2 weeks ago

Noida, Uttar Pradesh, India 2coms Full time
Team Lead Position in Insurance Operations Domain for Global IT MNC
Greetings from 2COMS Group
Location: Delhi / Noida
Experience: 1+ years
Job Expectations:
Ability to effectively communicate in English as this role involves interaction with customers from North America, Canada, and the UK.
Analyze and process transactions accurately and within specified timelines.
Document all completed transactions on a daily basis.
Contribute significantly to collecting metrics on processes.
Maintain positive and cooperative working relationships with all team members.
Collaborate with the team to achieve common goals.
Swiftly resolve issues, questions, and concerns by communicating with internal and external customers.
Continuously upgrade skills as per the requirement and be ready to take on new or additional responsibilities.
Skills Required:
Minimum qualification - Graduate in any discipline.
8+ years of work experience in voice, preferably in finance.
Excellent communication skills and a strong command over the English language.
Outstanding customer service skills.
Willingness to work in a shift-based work schedule.
Excellent analytical ability and a logical approach to problem-solving.

Requirements

Requirements:
8+ years of work experience in voice, preferably in finance.

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