Hiring Freshers || Customer Support Executive

3 days ago

Thane, India Brownroof Consulting OPC Private Limited Full time

- responding to customer inquiries: the customer support executive will be responsible for addressing customer inquiries and resolving any issues or concerns they may have in a timely and efficient manner.- providing product information: the candidate will need to have a good understanding of the company's products and services in order to effectively answer questions and provide accurate information to customers.- handling customer complaints: the customer support executive will need to have strong problem-solving skills to address and resolve customer complaints effectively, ensuring customer satisfaction.- making outbound calls: the role may involve making outbound calls to follow up on customer inquiries, provide updates on orders, or gather feedback from customers.- maintaining customer records: the candidate will be responsible for documenting customer interactions, ensuring accurate and up-to-date records are kept for future reference.required skills and expectations:- excellent communication skills: the candidate must have strong verbal and written communication skills to effectively communicate with customers over the phone and via email.- customer-centric approach: the candidate should be focused on providing excellent customer service and ensuring customer satisfaction at all times.- ability to work in a fast-paced environment: the candidate should be able to work efficiently and effectively in a busy customer support role, handling multiple inquiries and tasks simultaneously.- good problem-solving skills: the candidate should be able to think quickly on their feet and come up with solutions to customer issues or complaints. - basic computer skills: the candidate should have basic computer skills to navigate customer databases, email systems, and other software tools used in the role.Experience0 - 3 YearsNo. of Openings400Education12th PassRoleCustomer Support ExecutiveIndustry TypeCall Centre / BPO / KPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationCall Amol at 8655782024

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