System Support Manager-Reputed ISP Industry-Surat, Gujarat, India- 6 LPA-Sonali
2 days ago
JOB DETAILS Manage and triage incidents and service request assigned to team queues in ZenDesk Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level Verify that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted Assign tickets to team members based upon current workload, subject matter, complexity, expected delivery date, and resource availability Help to manage overall prioritizations between production incidents/problems, releases, and new application implementation Track progress of assigned tickets with a focus on meeting delivery deadlines and SLA’s Track and report on metrics for tickets assigned to and handled by the Application Support team Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed Manage the day-to-day activities of the applications support team, providing them guidance and direction as necessary Build and manage the IT Application Support Team’s roadmap Serve as a point of escalation for customer incidents; ensuring the appropriate resources are engaged for timely action and proper traction FUNCTIONAL AREA ISP Industry Recruitment Agency in Surat, ISP Industry Placement Agency in Surat, Best ISP Recruitment Agency in Surat, Top ISP Recruitment Agency in Surat, System Support, System Manager, Technical Manager, Jobs in ISP Industry, System Support Engineer, System Support Executive, Application Support, Software Support Manager, Technical Support, Technical Support Manager, Support System, Jobs for System Support Manager in ISP Industry, Jobs for System Support Manager in Gujarat Apply Now
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Surat, India Seven Consultancy Full timeJOB DETAILS Manage and triage incidents and service request assigned to team queues in ZenDesk Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level Verify that all...
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Surat, India Seven Consultancy Full timeJOB DETAILS Manage and triage incidents and service request assigned to team queues in ZenDesk Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level Verify that all...
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