System Support Manager-Reputed ISP Industry-Surat, Gujarat, India- 6 LPA-Sonali
1 day ago
JOB DETAILS Manage and triage incidents and service request assigned to team queues in ZenDesk Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level Verify that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted Assign tickets to team members based upon current workload, subject matter, complexity, expected delivery date, and resource availability Help to manage overall prioritizations between production incidents/problems, releases, and new application implementation Track progress of assigned tickets with a focus on meeting delivery deadlines and SLA’s Track and report on metrics for tickets assigned to and handled by the Application Support team Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed Manage the day-to-day activities of the applications support team, providing them guidance and direction as necessary Build and manage the IT Application Support Team’s roadmap Serve as a point of escalation for customer incidents; ensuring the appropriate resources are engaged for timely action and proper traction FUNCTIONAL AREA ISP Industry Recruitment Agency in Surat, ISP Industry Placement Agency in Surat, Best ISP Recruitment Agency in Surat, Top ISP Recruitment Agency in Surat, System Support, System Manager, Technical Manager, Jobs in ISP Industry, System Support Engineer, System Support Executive, Application Support, Software Support Manager, Technical Support, Technical Support Manager, Support System, Jobs for System Support Manager in ISP Industry, Jobs for System Support Manager in Gujarat Apply Now
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Surat, India Seven Consultancy Full timeJOB DETAILS Manage and triage incidents and service request assigned to team queues in ZenDesk Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level Verify that all necessary...
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Support Engineer
1 week ago
Surat, India Seven Consultancy Full timeJOB DETAILS 1) Check email for any voicemails2) Check email for any fault enquiries 3) Respond to emails in a timely manner 4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega, 5) Call customer with an update if no answer either leave a message or email 6) If there are no...
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Support Engineer
1 day ago
Surat, India Seven Consultancy Full timeJOB DETAILS 1) Check email for any voicemails2) Check email for any fault enquiries 3) Respond to emails in a timely manner 4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega, 5) Call customer with an update if no answer either leave a message or email 6) If there are no...
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Surat, India Seven Consultancy Full timeJOB DETAILS Ensuring company policies are followedOptimizing profits by controlling costs Hiring, training and developing new employees Resolving customer issues to their overall satisfaction Maintaining an overall management style that follows company best practices Providing leadership and direction to all employees Ensuring product quality and...
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Surat, India Seven Consultancy Full timeJOB DETAILS Ensuring company policies are followedOptimizing profits by controlling costs Hiring, training and developing new employees Resolving customer issues to their overall satisfaction Maintaining an overall management style that follows company best practices Providing leadership and direction to all employees Ensuring product quality and...
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Surat, India Seven Consultancy Full timeJOB DETAILS Spa Manager is responsible to Manage the entire SPA & salon Operations and achieve profitability targetsPlan and promote special events for the engagement of existing customers as well as the acquisition of new customers Team Handling Exposure ideally a team of 7 people Responsible to give the required details to the Center manager the top line &...
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Surat, India Seven Consultancy Full timeJOB DETAILS Spa Manager is responsible to Manage the entire SPA & salon Operations and achieve profitability targetsPlan and promote special events for the engagement of existing customers as well as the acquisition of new customers Team Handling Exposure ideally a team of 7 people Responsible to give the required details to the Center manager the top line &...
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Surat, India Seven Consultancy Full timeJOB DETAILS Traveling throughout an assigned territory to train and guide company sales representativesMaintaining solid working relationships with customers by ensuring that their needs are met and resolving complaints in a timely manner Continually meeting or exceeding sales targets by persuading customers within an assigned territory to purchase company...
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Surat, India Seven Consultancy Full timeJOB DETAILS Contacting potential clients to establish rapport and arrange meetingsPlanning and overseeing new marketing initiatives Researching organizations and individuals to find new opportunities Increasing the value of current customers while attracting new ones Finding and developing new markets and improving sales Attending conferences, meetings, and...
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Surat, India Seven Consultancy Full timeJOB DETAILS Managing master data, including creation, updates, and deletionManaging users and user roles Provide quality assurance of imported data, working with quality assurance analysts if necessary Commissioning and decommissioning of data sets Processing confidential data and information according to guidelines Helping develop reports and analysis...
