Senior Automobile Service Technician

7 hours ago

Mumbai, Maharashtra, India 2coms Full time
We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.
About Client:
Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.
Role: Sr Automobile Technician
Roles and Responsibilities:-

1.Customer Handling

Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
Verify the service requests made by
customers & Capture VOC of the customer and update in the system
Conversational skill for telephonic as well
as face to face discussion
Customer communications about repair
updates

2. Diagnosis

Analyse and Diagnose the Scooter to
identify number and type of repairs applicable
Update the diagnosis report in the WMS
(Getafix)
Perform repairs & final inspection on
the vehicle if the desired repairs as per the customer Voice is performed

 3. System Handling

Track the Customer complaint in Zendesk and
update the system on live basis
Operate Workshop Management System
(Getafix) and ensure 100 % adherence
Update operational Status and ETA on timely
basis in both CRM and WMS systems
Check for scooter health in Telematics
Command centre for deep diagnosis

4. Technical Repairs

Service Champion should be fully equipped
with knowledge on OLA Scooter
Could able to repair/replace all the parts
of the scooter
Ensure he/she is updated on OLA technical
curricular, news bulletin on EV
5. Process and Operational
Process adherence at Experience Centre and
also ensure bays are clearly marked for Vehicle/Scooters.
Invoicing and Payment Collections
Ensure bays are free from any foreign
materials and fit for serviceability

6. Parts Operation

Auditing the inventory and ensure system
and physical inventory is same
Perform GRN and maintain Inventory at
Experience Centre
Ensuring Warranty part reverse logistics to
the Mother workshop

7.Safety and Compliance

Wear Uniform and Protective Gear while
repairing scooter
Use Protective Gear and proper handling of
Tool Kits while repairing scooter
Ensure fire fighting equipment are in
place to ensure fire handling

Requirements

Only male candidate.
Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
Min experience: min 4 years experience in an automobile industry in service sector.

Benefits

Salary: ₹30000-350000 ctc per month including PF+ ESIC +Incentive

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