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Roles and Responsibilities Job Description Brief of the role/Purpose of the role: Manage an entire airtel store and provide a delightful experience to customers while driving Sales targets, with adherence to pre-defined guidelines Key Responsibilities: Develop store strategies to expand store traffic and optimize profitability Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient Drive sales of various airtel plans, plan upgrades & products Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and appraising job results Maintain inventory levels of airtel assets - SIM cards, dongles, Wifi devices Ensure adherence to pre-defined airtel SOPs to run store operations smoothly Must Have: Graduate, preferably MBA 3-4 years of retail shop floor experience