Service Executive
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A Service Executive in the In Vitro Diagnostics (IVD) industry provides technical support, maintenance, and troubleshooting for diagnostic equipment and software, ensuring efficient operation and accurate results.
Roles and Responsibilities:
- Technical Support: Diagnose and troubleshoot IVD equipment issues on-site and remotely.
- Maintenance: Perform routine maintenance and calibration of diagnostic equipment.
- Installation and Training: Install new equipment and train healthcare professionals.
- Customer Management: Maintain strong customer relationships and address inquiries.
- Documentation: Keep accurate service records and prepare reports.
- Quality Assurance: Ensure compliance with quality standards and regulations.
- Collaboration: Work with sales, technical support, and product teams.
- Education: Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics, or related field.
- Experience: 2-3 years in technical support or service roles in IVD or medical devices.
- Certifications: Relevant certifications (preferred).
- Technical: Proficient in troubleshooting and repairing IVD equipment.
- Customer Service: Strong communication and relationship management skills.
- Analytical: Excellent problem-solving abilities and attention to detail.
- Organizational: Ability to manage multiple tasks and maintain documentation.
- Adaptability: Willingness to travel and adapt to new technologies.
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