Service Executive

3 weeks ago


Delhi Khanpur Rajasthan, India Ajay Bhardwaj (Proprietor Of Ocean Biomed) Full time
Summary:
A Service Executive in the In Vitro Diagnostics (IVD) industry provides technical support, maintenance, and troubleshooting for diagnostic equipment and software, ensuring efficient operation and accurate results.

Roles and Responsibilities:
  • Technical Support: Diagnose and troubleshoot IVD equipment issues on-site and remotely.
  • Maintenance: Perform routine maintenance and calibration of diagnostic equipment.
  • Installation and Training: Install new equipment and train healthcare professionals.
  • Customer Management: Maintain strong customer relationships and address inquiries.
  • Documentation: Keep accurate service records and prepare reports.
  • Quality Assurance: Ensure compliance with quality standards and regulations.
  • Collaboration: Work with sales, technical support, and product teams.
Qualifications:
  • Education: Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics, or related field.
  • Experience: 2-3 years in technical support or service roles in IVD or medical devices.
  • Certifications: Relevant certifications (preferred).
Skills:
  • Technical: Proficient in troubleshooting and repairing IVD equipment.
  • Customer Service: Strong communication and relationship management skills.
  • Analytical: Excellent problem-solving abilities and attention to detail.
  • Organizational: Ability to manage multiple tasks and maintain documentation.
  • Adaptability: Willingness to travel and adapt to new technologies.


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