Salesforce

3 weeks ago

Bengaluru Bangalore, India Inno Protech Solutions Private Limited Full time

•     8+ years of IT experience with 6+ years in Salesforce

•     Collaborate with business stakeholders to understand their processes, challenges, and requirements.

•     Translate business requirements into well-architected solutions that best leverage the Salesforce platform.

•     Design and configure Salesforce solutions using Salesforce tools and technologies.

•     Lead the functional and technical aspects of project lifecycle, from requirement gathering to implementation, testing, and deployment.

•     Conduct business process reviews and workflow analysis to recommend process improvements and optimization.

•     Create and maintain detailed documentation including technical specifications, configuration notes, and process flows.

•     Provide guidance and training to end-users on Salesforce functionality and best practices.

•     Manage integration projects between Salesforce and other business systems, ensuring seamless data flow and functionality.

•     Perform data migration and data quality initiatives within Salesforce.

•     Stay up-to-date with Salesforce releases, features, and best practices to advise on potential impacts and benefits to the business.

•     Serve as a liaison between the technical team and business units, ensuring clear communication and alignment on project goals and deliverables.

•     Extensive experience in Salesforce service cloud – Case management, Service Console, Omni Channel, knowledge articles etc.

•     Knowledge of Industry cloud and Public Sector Cloud is a plus

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