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Customer Support service

1 month ago

Baramulla Srinagar, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Representative to join our team. The ideal candidate should have 0-4 years of experience in the job market context of India. The candidate should be able to handle customer queries, complaints, and provide solutions to ensure customer satisfaction.

Responsibilities
  • Responding promptly to customer inquiries through various channels (phone, email, chat, etc.)
  • Acknowledging and resolving customer complaints
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing customer accounts
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times

Skills and Qualifications
  • Bachelor's degree in any field
  • 0-4 years of experience in customer support or similar role
  • Excellent communication and interpersonal skills
  • Proficiency in English and one or more Indian languages
  • Ability to multitask, prioritize, and manage time effectively
  • Ability to work in a team environment
  • Familiarity with customer support software and tools
  • Problem-solving and critical-thinking skills
  • Patience and empathy towards customers
  • Willingness to learn and adapt to new processes and technologies

More details call HR Pravin- 9783513202