Client services manager
1 month ago
Location: Ahmedabad
Employment Type: Full-time
Experience: 3+ years
About Us:
Alliance Recruitment Agency is a leading recruitment agency committed to connecting top talent with exceptional companies. We pride ourselves on delivering high-quality recruitment solutions while fostering strong relationships with our clients.
Job Overview:
As a Client Service Coordinator, you will be responsible for managing and enhancing relationships with existing clients, identifying new business opportunities, and ensuring seamless communication between the recruitment team and clients. Your goal will be to maintain client satisfaction, upsell recruitment services, and gather new requirements from our existing clients to drive business growth.
Key Responsibilities:
• Client Engagement & Relationship Management:
• Build and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for client inquiries, ensuring a high level of responsiveness and professionalism.
• Regularly engage with clients to understand their recruitment needs, preferences, and challenges.
Upselling & Business Development:
• Identify opportunities to upsell additional recruitment services and value-added solutions.
• Work closely with clients to understand their business growth strategies and align recruitment services accordingly.
• Generate new requirements from existing clients and expand the agency’s presence within client organizations.
• Client Feedback & Issue Resolution:
• Proactively gather feedback from clients to continuously improve service delivery.
• Address any issues or concerns raised by clients and ensure they are resolved to the client's satisfaction.
Reporting & Documentation:
• Maintain up-to-date records of client interactions, requirements, and recruitment progress.
• Provide regular reports to management on client activities, upselling opportunities, and overall relationship health.
Requirements:
• Proven experience in client-facing roles, ideally in recruitment, staffing, or HR services.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• A proactive and solution-oriented mind-set, with a focus on client satisfaction.
• Ability to identify and act on upselling opportunities.
• Excellent organizational skills with attention to detail.
• Familiarity with recruitment processes and staffing services is a plus.
If interested Kindly share resume at or you can reach at +91 93160 90946.
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