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Customer support representative

1 week ago


Pune, India Talentnauts Full time

We are hiring for Customer Support Representative (CSR) for International voice process experience. Location: Baner, Pune Role & Responsibilities : The ideal candidate is someone with at least 1 year of work experience in a call center in the US process and time zone who can provide excellent service by actively listening to customers, understanding the purpose of their calls/emails, answering questions, resolving issues and creating positive experiences for customers through inbound and outbound calls/emails. Preferred candidate profile : Higher Secondary Certificate, Diploma, or equivalent qualification. One-Two years of customer service experience in a call center in the US time zone. Proficient in using modern CRM systems with accuracy and speed. Active listening and effective verbal and written communication skills. Proficient in problem-solving, multitasking, and time management. Ability to handle a high volume of calls and emails efficiently. Professional demeanor in all customer contacts. Proven ability to memorize and recall knowledge. Strong team player. Perks and benefits Shift allowance Overtime Allowance Cab Pickup and Drop Meal (1 meal in shift) and snacks Medical Insurance Cover Interview Process: Versant test (Onsite) Managerial round (F2 F) HR round (Salary and joining discussion)