Digital Operations

3 days ago

Kanpur, India Credgenics Full time

Experience : 3-4 years in a relevant field, with a strong preference for experience in digital collections or digital marketing/campaign management.Job Summary: The Digital Collections Team Leader is responsible for managing and motivating a team of digital collections specialists to achieve performance targets. This role involves developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience. The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team. While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.Key Responsibilities:• Team Leadership & Management:o Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).o Conduct regular performance reviews and provide constructive feedback.o Foster a positive and high-performance work environment.o Monitor team performance, ensuring adherence to quality standards and compliance protocols.• Digital Collections Strategy & Execution:o Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.o Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.o Utilize data analytics to segment customer portfolios and tailor communication strategies.o Collaborate with the analytics team to build and refine digital collections models.• Data Analysis & Reporting:o Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.o Prepare and present regular performance reports using PowerPoint for senior management and clients.o Analyze data to identify opportunities for process improvements and strategic enhancements.• Client & Stakeholder Management:o Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.o Build and maintain strong relationships with internal and external stakeholders.o Present performance insights and strategic recommendations to clients in a clear and compelling manner.• Process Improvement & Compliance:o Identify and implement process efficiencies to streamline digital collections operations.o Ensure all collections activities comply with regulatory requirements and company policies.o Stay updated with industry trends and best practices in digital collections and customer engagement.Required Skills and Qualifications:• Bachelor's degree in Business, Marketing, Finance, or a related field.• 3-5 years of professional experience, with a strong preference for a background in digital marketing, campaign management, or collections.• Proven experience leading a team.• Excellent analytical skills with a strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas).• Proficiency in creating compelling presentations using PowerPoint. • Exceptional communication and interpersonal skills.

  • Manager – Digital Ad Operations

    3 weeks ago

    Kanpur, India Beebom Full time

    Beebom is one of the leading consumer technology platforms that aims to help people understand and utilize technology more effectively. Across our platforms, we engage with 250 million+ users monthly. We are hiring an Ad Operations Manager to ensure smooth execution and optimization of digital ad campaigns for Beebom’s Gadgets website. The role involves...

  • Lead Java Developer

    3 weeks ago

    Kanpur, India Successive Digital Full time

    About Us:Successive Digital, a digital transformation company, offers a comprehensive suite of solutions, including digital strategy, product engineering, CX, Cloud, Data & AI, and Generative AI services. We help companies continuously optimize business and technology that transform how they connect with customers and grow their business. Our team of...

  • Digital Marketing Intern

    2 weeks ago

    Kanpur, Uttar Pradesh, India BotMax AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionBotMax AI is a cutting-edge technology company specializing in WhatsApp chatbot solutions, chatbot automation, and communication enhancements through the WhatsApp Business API. With a focus on delivering seamless and intelligent interaction capabilities, BotMax AI empowers businesses to elevate their customer engagement and streamline...

  • Executive - Digital Marketing

    5 days ago

    Kanpur, India Sigma slotting corporation Full time

    **JOB DESCRIPTION- DIGITAL MARKETING EXECUTIVE** We are looking for an experienced Digital Marketing Executive to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such...

  • Computer Operator

    2 weeks ago

    Kanpur, India Best Infosystems Ltd. Full time

    Computer Operator / Chat Support / Sourcer / IT – Non-IT Internship / Trainee-(Earn & Learn Program) –Kanpur Nagar / Kanpur Dehat &##Job Title: Computer Operator / Chat Support / Sourcer / IT – Non-IT Internship / Trainee &##College Location: Kanpur Dehat &##Education Required: 12th Pass – Not yet taken college admission (Preferred) &##Job Type:...

  • Operations Manager

    1 week ago

    Kanpur, India Talent Toppers Full time

    Position Summary:We are seeking a highly motivated, dedicated, and detail-oriented individual to join our client's team as a manager to lead Life Insurance BPS operations. This role demands strong leadership, operational discipline, and a sharp focus on service delivery. The Operations Manager will be responsible for managing end-to-end business processes,...

  • Lean Digital Transformation

    3 weeks ago

    Kanpur, India Genpact Full time

    Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement...

  • E-commerce & Operations Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India Yusuf Siddiqui Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Looking for a proactive E-commerce & Operations Manager to handle online store management, vendor coordination, inventory control, and digital marketing for Leatherneed. Skilled in Shopify, Amazon, Flipkart & campaign execution.

  • Manufacturing Operations Specialist

    6 days ago

    Kanpur, India boAt Lifestyle Full time

    Role: Factory Ambassador/Factory Operation'sLocation: NoidaExperience: 5+ YrsThe Factory Operations will oversee the daily operational activities of the manufacturing facility while ensuring seamless procurement and supply continuity. The role is responsible for driving operational excellence, optimizing production efficiency, and maintaining high-quality...

  • Digital Growth Catalyst – Cybersecurity Division

    5 days ago

    Kanpur, Uttar Pradesh, India SecureRoot Risk Advisory LLP Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Digital Growth Catalyst – Cybersecurity DivisionLocation:Kanpur, India (On-site)Company:SecureRoot Risk Advisory LLPType:Full-TimeAbout UsSecureRoot Risk Advisory LLP is a next-generationcybersecurity consulting and managed services firmspecializing inthreat detection, vulnerability assessment, and incident response.We help enterprises strengthen digital...