Senior technical consultant
4 days ago
Senior Technical Consultant (Avaya Voice)Job DescriptionResponsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).Primary Roles & Responsibilities:Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues.Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis.Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk.Escalate irresolvable issues requiring manufacturing or carrier services support assistance within prescribed service levels and procedures to complete problem resolution.Monitor service desk tickets assigned to Tier 2 team, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets.Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities.Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.Continuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.Knowledge, Skills, AbilitiesAccountabilityCustomer FocusDecision MakingInterpersonal RelationshipsProblem Solving and Critical ThinkingEducation / Experience RequirementsBachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.10+ years of technical support experience in a support center environment, Technology Services or Managed Service Provider industry experience required.Avaya Certified Implementation Specialist (ACIS) Avaya Aura Communication Manager and Avaya Certified Solutions Specialist (ACSS) Avaya Aura Communication Manager preferred. Extensive experience supporting Nortel CS1000 systems is required. Knowledge on Avaya- ACR, ACRA , WFO added advantage.Supervisory ResponsibilityThis position has no direct reports.
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Senior ServiceNow Technical Consultant
1 week ago
Bengaluru, Karnataka, India SGITAL - AI Workflows Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionSGITAL is a boutique partner of AI platform ServiceNow, serving customers in Singapore, Malaysia, India, Australia, and New Zealand. We have delivered over 800 workflows for enterprise customers across various sectors such as IT, HR, Risk, Security, Finance, Procurement, Project Management, and Operations. As a certified ServiceNow...
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Senior Technical Consultant
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Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 20,00,000 - ₹ 25,00,000 per yearACL Digital seeks Senior Technical Consultants to provide technical support and expertise for Oracle ERP and Project Portfolio Management (PPM) suites, including Oracle EBS and Oracle Fusion Finance applications. Responsibilities include managing proactive patch analysis and application, handling database cloning, tuning, and instance maintenance, and...
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ITOM Senior Technical Consultant
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Bengaluru, Hyderabad, Noida, India NTT DATA, Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearITOM Senior Technical ConsultantNTT DATA, is looking for a Senior ServiceNow Technical Consultant who is passionate about ServiceNow and wants to continue to learn and grow with the platform every day. As a Senior ServiceNow Technical Consultant you will have direct access to some of the most accomplished individuals within the ServiceNow ecosystem. You will...
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Senior Technical Consultant
4 weeks ago
Bengaluru, India Avensys Consulting Full timeAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across...
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Senior Technical Consultant
1 week ago
Bengaluru, Karnataka, India Finastra Full time ₹ 1,20,000 - ₹ 3,00,000 per yearWho are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...
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Technical Consultant
3 weeks ago
Bengaluru, India Sonata Software Full timeExperience: - 6+ Years Work location: - Hyderabad / Bangalore (Hybrid Model) Qualification: - B. Tech/BE, M. Tech/ME, M. Sc (Computer/IT), MBA, MCA, B. Sc (Computers) Mode of Hiring: - Permanent Notice Period: - 0-25 Days (Max 30 Days) Position/Role: Senior Technical Consultant –Dynamics 365 for Finance and Operations This role is responsible for...
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Technical Consultant
3 weeks ago
Bengaluru, India Sonata Software Full timeExperience: - 6+ Years Work location: - Hyderabad / Bangalore (Hybrid Model) Qualification: - B. Tech/BE, M. Tech/ME, M. Sc (Computer/IT), MBA, MCA, B. Sc (Computers) Mode of Hiring: - Permanent Notice Period: - 0-25 Days (Max 30 Days) Position/Role: Senior Technical Consultant –Dynamics 365 for Finance and Operations This role is responsible for the...
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Senior Technical Consultant
4 weeks ago
Bengaluru, India Black Box Full timeSenior Technical Consultant (Avaya Voice) Job Description Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via...
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Senior Technical Consultant
4 weeks ago
Bengaluru, India Black Box Full timeSenior Technical Consultant (Avaya Voice)Job DescriptionResponsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several...
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Senior Technical Consultant
3 weeks ago
Bengaluru, India Black Box Full timeSenior Technical Consultant (Avaya Voice)Job DescriptionResponsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several...
