It service management consulting
2 months ago
Job Title: IT Service Management Consulting
Location: Chennai, Kochi
Experience Range: 6 -8 Years
Minimum Qualification:
15 years of full-time education
Job Description
TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.
What we are looking for
Required Technical Skill set:
Incident/Change/Problem Management
Must Have:
Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
Remediate deviation of a process for its particular division/department/school.
Responsible for communicating with the Incident Process Owner.
Point of contact for all Major Incidents.
Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
Represent the first stage of escalation for Incidents.
Good to Have:
Managing the lifecycle of all problems.
Preventing incidents from happening.
Minimizing the impact of unavoidable incidents.
Making temporary solutions (workarounds) available to incident management.
Developing final solutions for known errors.
Performing trend analysis of important services or historical incidents.
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