AVP RTR Global process owner

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Assistant Vice President - RTR - GPO -In this role, you will be responsible for RTR service line and will be requirement based & hence flexible. Focus on continuous process improvement and adaptive to change.Roles and Responsibilities:• Rich working experience in RTR function preferably in the Process Excellence function in a Third party BPO or Shared Services set up.• Manage the delivery of outsourced services F&A : R2R to ensure customer satisfaction and increased revenue through client up-sell• Leading and Driving Process improvement Initiatives in GL and Intercompany space leading to outcomes like Better health of Accounts, Robust Controls & Compliance and Derive Insights to help CFO make informed Business decisions. Help drive Finance Transformation through Process Standardization, Automation and Benchmarking• Use lean six sigma framework to drive continuous performance improvement and drive transformation agenda• Should be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team etc.• Pro-active, ability to trouble shoot, work through organizational change scenarios.• Implement appropriate mechanisms to identify, understand and raise performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.• Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilizationSkills and Experience:• Preferably a Chartered Accountant, Graduate in Finance stream or MBA in Finance• Own end-to-end client service delivery and P&L• Be a key driving force in handling new/existing relationships with a set of valuable clients leading to a balanced P&L• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability• Lead the way in implementing new technologies in operations and display an excellent executive presence• Engage in building collaborative teams that align and work to achieve Genpact and Client goals• Blackline tool experience is mandateQualifications we seek in youMinimum Qualification• B.Com graduate, CA/MBA would be preferredPreferred Qualification• Ability to prioritize and handle optimal across many competing and concurrent tasks• Ability to handle through indirect authority and matrixed organization structures• Excellent negotiation, facilitation, influencing and consensus building skills• Ability to work with all levels of the organizationWhy join Genpact?• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation• Make an impact – Drive change for global enterprises and solve business challenges that matter• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.