Guest Relations Executive
2 weeks ago
Job Profile:
Review arrival lists to welcome guests and updating details in system.
Attend to special guests (e.g. VIPs) and answer their inquiries.
Coordinating with sales team and VP operations, informing about customer & visitors arrival information
Is required to be immaculate and presentable and understand the importance of first impressions
Answering telephone inquiries promptly & professionally and transferring calls to the respective representative.
Collaborate with sales team to provide necessary support in generating leads and assisting the sales process.
Maintain accurate and updated client database
Provide information about amenities, area and venues and promote services.
Maintaining complaint tracker, Courier Inward/outward tracker, stationary count and tracker.
Arranging and managing their meetings to respective employees, keeping a track for meeting room bookings etc.
Train, motivate, guide and support team.
Qualification and Experience:
Graduate with 4 to 7 yrs. of relevant work exp. of same industry.
Candidate from hospitality background will be preferable.
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