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Concierge manager

1 month ago

Panjim, India INDULGE Full time
Job Title: Concierge Manager
About Us:
INDULGE is a premier concierge service catering to ultra-high-net-worth individuals across the globe. We specialise in providing bespoke services that meet the unique needs and desires of our distinguished clientele. Our commitment to excellence, discretion, and personalised attention sets us apart in the luxury market.
Job Summary:
The Concierge Manager will part of our core concierge team, ensuring the delivery of exceptional, tailored services to our clients. This role demands a high level of professionalism, a deep understanding of the luxury lifestyle, and the ability to anticipate and exceed the expectations of an elite clientele. The ideal candidate will have a proven track record in luxury hospitality or client service management, with exceptional leadership and interpersonal skills.
Key Responsibilities:
- Oversee the daily operations of the concierge team, ensuring the highest level of service is consistently delivered.
- Develop and maintain strong relationships with clients, understanding their preferences and requirements to provide personalised service.
- Collaborate with vendors, service providers, and internal teams to fulfil client requests efficiently and effectively.
- Manage client inquiries, handling any issues with discretion and professionalism.
- Stay informed about luxury trends, exclusive experiences, and new offerings to recommend to clients.
- Implement and refine service protocols to enhance the client experience continually.
- Prepare reports on service performance, client feedback, and other metrics to inform strategic decisions.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 1 years of experience in luxury hospitality, concierge services, or client relationship management, with at least 2 years in a supervisory or management role.
- Exceptional leadership skills, with the ability to inspire and motivate a team.
- Strong network within the luxury service industry and access to exclusive venues and services.
- Excellent communication skills, both written and verbal, with proficiency in multiple languages considered a plus.
- Demonstrated ability to handle sensitive information with discretion and integrity.
- Flexibility to work outside of standard business hours, including weekends and holidays, as required by client needs.
- Proficiency in CRM software and Microsoft Office Suite.
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a global clientele in the luxury sector
- Dynamic and supportive work environment
- Professional growth and development opportunities
How to Apply:
Please submit your CV on or you can apply on Linked In.