Major Incident Manager
1 week ago
Major Incident Manager (Escalation Management Team) Location: Experience: 8-15 years Immediate Joiner preferred. We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority incident bridges to ensure rapid service restoration by coordinating with resolver groups and keeping stakeholders informed with timely updates. You will work closely with internal teams across SRE, Business Partners, R&D, Services, Sales, and Support, as well as with customers, to drive resolution of critical technical issues and provide executive-level visibility into incident status and customer impact. This role requires availability during CST hours and includes shift work and/or on-call responsibilities to ensure 24/7 incident coverage and timely communication to leadership. • Serve as the first escalation point for the Event Management team and lead major incident bridges to ensure rapid service restoration. • Collaborate with cross-functional teams (R&D, Product Management, Support, Sales, and Services) to troubleshoot issues and allocate appropriate resources. • Analyze escalation trends and risks, contributing to the Problem Management lifecycle and continuous service improvement. • Maintain clear communication with internal and external stakeholders via email and Microsoft Teams. • Develop and maintain escalation management plans, including resource coordination and technical action plans. • Ensure accurate documentation of escalation activities and compliance with escalation policies. • Provide event management support during low-incident periods. • Participate in a shared 24x7 on-call rotation to ensure incident coverage and timely response. • Adhere to the critical service level agreements defined for the project • Demonstrate thought leadership by incorporating industry best practices from leading product and startup environments to enhance incident and major incident management processes. • Promote the adoption of AI and automation to streamline outage management and improve response efficiency. • Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. Excellent verbal and written communication skills in English. • Relevant years of experience in global Major Incident Management or a similar role, with a strong background in handling incidents across complex technical environments. • Working knowledge of infrastructure components such as hypervisors, storage, databases, networking (TCP/IP, iSCSI, VMware VDS), and compute environments on both Windows and Linux platforms. • Familiarity with cloud platforms including AWS, Azure, and GCP, with a solid understanding of core cloud and infrastructure concepts. • Experience managing major incidents involving cloud services, infrastructure, and enterprise applications. • Proficient in ServiceNow (Incident, Problem, Change, and Service Request modules), PagerDuty, Microsoft Teams, Power Automate, New Relic, Harness, and MS Copilot. • Understanding of web and application servers (IIS, Apache, Tomcat) and database technologies such as Microsoft SQL Server. • Exposure to monitoring tools like AppDynamics, SolarWinds, New Relic, SCOM, Nagios, or Zenoss. • Hands-on experience with ITSM platforms, preferably ServiceNow.
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major Incident Manager
2 weeks ago
Hyderabad, India Fusion Plus Solutions Full timeJob Description We are seeking a Major Incident Manager with relevant experience. This role is a contract-to-hire (C2H) for at least 3-6 months, with the potential for conversion to a full-time employee (FTE). The ideal candidate must have prior experience handling P1 incidents and showstoppers at an enterprise level. You will need to understand the client's...
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Major Incident Manager
2 weeks ago
Bengaluru, Hyderabad, Pune, India Zensar Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCurrently we at Zensar are hiring for Major incident manager with the below JD.Interested candidates can share their profile with me along with the below detailsYears of expRel ExpCurrent CTCExp CTCNotice PeriodJob DescriptionCandidate with 6-8 years of experience of Incident, Major Incident & Service request management processes of ITSMThe role requires...
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Major Incident Manager
2 weeks ago
Hyderabad, Telangana, India Western Union Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Description Process Manager, Major Incident Manager, Hyderabad, TNAre you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique...
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IT Manager, Major Incident Management
2 weeks ago
Hyderabad, Telangana, India Western Union Full time US$ 90,000 - US$ 1,20,000 per yearIT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...
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▷ (3 Days Left) Major Incident Management
2 weeks ago
Hyderabad, India Tata Consultancy Services Limited Full timeJob Description Tole- Major Incident Management Job Description Accountable for the efficient and effective execution of the Major Incident Management process Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high priority incidents Participates and leads in Major Incident events as required Communicates and collaborates...
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Major Incident Manager
3 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Major Incident Manager
3 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred. Kindly share resume to with Sub of "MIM" along with notice period. Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority...
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Major Incident Manager
3 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Major Incident Manager
2 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred. Kindly share resume to with Sub of "MIM" along with notice period. Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority...
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Major Incident Manager
2 weeks ago
Hyderabad, India Whatjobs IN C2 Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred. Kindly share resume to with Sub of "MIM" along with notice period. Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority...
