major Incident Manager
2 weeks ago
Job Description We are seeking a Major Incident Manager with relevant experience. This role is a contract-to-hire (C2H) for at least 3-6 months, with the potential for conversion to a full-time employee (FTE). The ideal candidate must have prior experience handling P1 incidents and showstoppers at an enterprise level. You will need to understand the client's landscape and current processes for addressing major incidents, identify gaps, define and document SOPs, set up communication protocols, and provide insights to higher management. Strong client-facing and stakeholder management skills are essential. Key Responsibilities - P1 Incident Management: Take charge of and lead the resolution of P1 incidents and showstoppers at an enterprise level, ensuring rapid restoration of services and minimal impact. - Process Analysis & Gap Identification: Deeply understand the client's IT landscape and the current processes for addressing major incidents. Identify gaps in existing processes and propose improvements. - SOP Definition & Documentation: Define and document Standard Operating Procedures (SOPs) specifically for major incident handling. - Communication Protocol: Setup and enforce robust communication protocols and follow-up mechanisms for major incidents, ensuring timely and clear updates to all stakeholders. - Stakeholder Engagement: Engage actively with unit-level stakeholders to gather insights, manage expectations, and facilitate collaborative problem-solving. - Reporting & Insights: Provide insightful updates and reports on ongoing major incident processes to higher management, detailing status, impact, and resolution strategies. - Client Relationship Management: Exhibit strong client-facing and stakeholder management skills, acting as a primary point of contact during critical incidents. - Process Improvement: Continuously evaluate and refine major incident management processes for efficiency and effectiveness. Required Skills and Experience - Must have prior experience handling P1 incidents and showstoppers at an enterprise level. - Ability to understand client landscape and current processes for addressing major incidents. - Proven ability to identify gaps in existing processes. - Experience in defining and documenting SOPs. - Ability to document processes to handle major incidents. - Experience in setting up communication protocols and follow-up mechanisms for major incidents. - Capability to provide insights into ongoing processes to higher management. - Strong client-facing and stakeholder management skills. - Willingness to work from the client location in Bangalore 5 days a week. - Willingness to work in a C2H mode for at least 3-6 months.
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Major Incident Manager
2 weeks ago
Bengaluru, Hyderabad, Pune, India Zensar Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCurrently we at Zensar are hiring for Major incident manager with the below JD.Interested candidates can share their profile with me along with the below detailsYears of expRel ExpCurrent CTCExp CTCNotice PeriodJob DescriptionCandidate with 6-8 years of experience of Incident, Major Incident & Service request management processes of ITSMThe role requires...
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Major Incident Manager
2 weeks ago
Hyderabad, Telangana, India Western Union Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Description Process Manager, Major Incident Manager, Hyderabad, TNAre you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique...
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IT Manager, Major Incident Management
2 weeks ago
Hyderabad, Telangana, India Western Union Full time US$ 90,000 - US$ 1,20,000 per yearIT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...
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▷ (3 Days Left) Major Incident Management
2 weeks ago
Hyderabad, India Tata Consultancy Services Limited Full timeJob Description Tole- Major Incident Management Job Description Accountable for the efficient and effective execution of the Major Incident Management process Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high priority incidents Participates and leads in Major Incident events as required Communicates and collaborates...
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Major Incident Manager
1 week ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Experience: 8-15 years Immediate Joiner preferred. We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority incident bridges to ensure rapid service restoration by coordinating with resolver groups and...
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Major Incident Manager
3 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Major Incident Manager
3 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred. Kindly share resume to with Sub of "MIM" along with notice period. Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority...
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Major Incident Manager
3 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team)Location: HyderabadExperience: 8-15 yearsImmediate Joiner preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you...
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Major Incident Manager
2 weeks ago
Hyderabad, India Genpact Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred. Kindly share resume to with Sub of "MIM" along with notice period. Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority...
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Major Incident Manager
2 weeks ago
Hyderabad, India Whatjobs IN C2 Full timeMajor Incident Manager (Escalation Management Team) Location: Hyderabad Experience: 8-15 years Immediate Joiner preferred. Kindly share resume to with Sub of "MIM" along with notice period. Responsibilities We are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead high-priority...
