IT Systems Administrator

Experience Commerce (EC); a Cheil company is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands.

Since 2019, EC has been a part of the Cheil Worldwide group, enhancing the network's digital capabilities with cutting-edge technological expertise and setting new benchmarks in digital business. EC's content production arm, CYLNDR INDIA, is a platform, medium, and agency-agnostic powerhouse for brands, content creators, and advertisers. It offers end-to-end production, post-production, and innovative content for the virtual world & web 3.0, empowering brands with creative content that aligns with their current and future communication goals.

Experience Commerce: Crafting Experiences That Bring You Commerce

We are looking for a skilled and proactive IT Support Engineer / System Administrator to join our IT team. The ideal candidate will be responsible for managing day-to-day IT operations, providing technical support, and ensuring the stability and security of our infrastructure and systems.

Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows, Mac, and environments.

Deploy and manage software, drivers, and OS updates across user systems.

Perform regular system audits to ensure optimal performance and security compliance.

Manage users, groups, and permissions in Active Directory and Microsoft 365 Admin Console.

Configure and manage MDM tools (such as Microsoft Intune, Jamf) for remote device management and policy enforcement.

Troubleshoot end-user issues related to hardware, software, network, VPN, email, and printers.

Configure and maintain VPN access for remote users and secure inter-office connectivity.

Maintain and update IT asset inventory (laptops, desktops, mobile devices, accessories, etc.) using asset management tools or spreadsheets.

Track and manage software licenses, renewals, and compliance for tools like Adobe Creative Cloud, Autodesk, and other company-used software.

Collaborate with HR and Operations for employee onboarding/offboarding, IT checklists, and device handovers.

Support internal and external IT audits by providing system reports, access logs, and documentation.

Draft and enforce IT usage policies, access policies, and security protocols.

Provide regular IT support during critical project deliveries, events, or peak production periods.

Collaborate with creative/software teams for software/hardware compatibility and performance tuning.

Hands-on experience with IT Ticketing tools for efficient issue tracking and resolution.

Skills & experience required to Succeed in this role:

Bachelor's degree in computer science, Information Technology, or related field.

Minimum 4 years of hands-on experience in IT support/system administration roles.

Strong understanding of Windows, macOS, and networking fundamentals.

Microsoft Intune, Jamf).

Experience with Active Directory, Office 365, and cloud-based tools.

Knowledge of firewalls, VPN configuration, and endpoint security.

Ability to work under pressure and support users remotely or on-site.

Experience the soaring growth of digital and be part of a fast-growing agency. Creative Innovation : Opportunity to develop creative and innovative solutions at the intersection of channels + digital, activations + digital, and retail + digital solutions.

We embrace diversity in people, ideas, and opinions. Learning & Development : Opportunities for upskilling and cross-skilling. We have a robust rewards and recognition policy called SPOTLIGHT, featuring exciting awards and rewards.

You'll also enjoy home-style food here.

To learn more about our work culture, visit

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