Network Coordinator

Life on the team

Exp: .6 months to 1 Year

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding GICC team, part of FLSs shared services organization. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

• Maintenance activities - Perform a range of vendor coordination activities remotely to meet business and customer requirements.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
• Maintain SLA performance targets.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/contract.
• Work 24*7 Rotational shifts to support global customers.
• Coordinating internally peer group within the function.

Core Competencies

• Communication skills – excellent Written, Reading Comprehension, listening and Verbal communication.
• Creativity/Innovation: Generates many new and unique ideas; makes connections among previously unrelated notions.
• Flexibility: The ability to adapt to and work effectively with a variety of situations, individuals, or groups. It is the ability to understand and appreciate different and opposing perspectives on an issue, to adapt and approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements.
• Teamwork: A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Quality and Thoroughness: Underlying habit of keeping the quality as integral part of day-to-day work. Attention to detail should be habitual.
• Accountability: The extent to which one internalizes and outwardly expresses responsibility for timeliness, commitment to task, adherence to performance standards, and conformity with the rules and policies of the organization.
• Customer Focus: Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.
• Analytical thinking: Understanding a situation by breaking it apart into smaller pieces or tracing the implications of a situation in a step-by-step causal way. Analytical thinking includes organizing the parts of a problem or situation in a systematic way; making systematic comparisons of different features or aspects; setting priorities on a rational basis; identifying time sequences, causal relationship or if then relationship.

What you’ll need

• Education: BE/BCA/BSC (IT/CS)
• .6months to1 year industry experience in a network operations/support environment.
• Cisco CCNA or equivalent.
• Technical ability to provide 1st level network monitoring.
• Technical ability to provide basic fault finding and fault escalation.
• Monitoring ticket queue and resolving issues within defined SLA.
• Working with global team to resolve issues.
• You will be working with industry leading technology and products including Cisco, HP, Aruba, etc.
• Monitoring connectivity and troubleshooting.
• Good understanding of incident management activities.
• Strong experience with ticket management and change request management systems.
• Strong experience with network monitoring / management tools/ analysis tools.
• Experience with liaising with carriers and vendors for faults.