Network Delivery Leader

19 hours ago

Bangalore, India Microland Limited Full time

Purpose of the Role

The Network Tech Ops professional will be part of the Technology Delivery Unit (TDU) and play a key role in managing multiple projects under the Network Tower, including Transition & Steady State Operations. The role involves close collaboration with Delivery, Transition, and Practice teams to ensure successful execution of network programs, efficient governance, and continuous service improvement.

Experience Required

  • Overall: 15+ years of experience in IT Infrastructure/Network Operations.
  • Network Delivery: 8+ years in managing WAN, LAN, DC-LAN, WiFi, SD-WAN/SD-LAN implementations and operations.
  • Transition Management: Strong background in Transition, Transformation, and steady state governance.
  • Prior experience in handling multi-country / multi-customer environments is highly desirable.

Key Competencies & Skills

  • Operational Leadership:
  • Manage delivery of multiple network projects/programs under the TDU.
  • Oversee transition from solution to operations, ensuring seamless handover.
  • Drive SLA/KPI adherence, compliance, and quality of service delivery.
  • Project & Transition Management:
  • Strong understanding of transition frameworks, governance models, and operational readiness.
  • Ability to lead cutovers, migrations, and handovers with minimal risk.
  • Exposure to outcome-based and managed services contracts.
  • Technical Knowledge (Working-Level):
  • Good understanding of network technologies (SD-WAN, SD-LAN, NextGen WiFi, NFV, Automation).
  • Familiarity with network tools & automation platforms.
  • Experience in coordinating design, implementation, and operations teams.
  • Business & Stakeholder Management:
  • Act as the key operations interface between Delivery, Sales, Practice and Clients.
  • Manage executive-level governance with customer stakeholders.
  • Strong communication, documentation, and presentation skills.
  • Certifications:
  • Mandatory: ITIL V3 or higher (Foundation/Intermediate).
  • Preferred: PMP/Prince2, Agile, or equivalent project/transition management certifications.
  • Network certifications (CCNP/CCIE) desirable.

Responsibility Areas

  • Manage end-to-end delivery governance for network projects within TDU.
  • Ensure smooth transition of services (from pre-sales/solutioning to steady state operations).
  • Drive governance across multiple accounts/projects, ensuring SLA/KPI compliance.
  • Partner with Practice teams to operationalize new offerings (SD-WAN / SD-LAN / Automation).
  • Contribute to risk identification, mitigation, and escalation management.
  • Prepare and lead SteerCo/Govt reviews with internal and external stakeholders.
  • Support continuous improvement initiatives and adoption of automation in operations.
  • Ensure standardization and best practices across network programs.

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