Ticket Agent
2 days ago
Technomine is a leading software solutions provider committed to delivering innovative technology that empowers businesses to thrive in the digital age. With a focus on customer-centric solutions and a culture of continuous improvement, we help organizations harness the power of software to drive efficiency and growth. Our diverse team of experts is dedicated to providing exceptional service and support, ensuring our clients achieve their goals seamlessly.
Job Description : - Galileo Ticketing Executive
Managing flight bookings : Handling flight bookings and ensuring smooth travel arrangements for clients
HNI Customer Handling : Handling HNI Customers query and giving support for all the last minute changes
Issuing tickets : Issuing air tickets to retail customers, B2B/Subagents, and B2C customers
Confirming waitlisted seats : Monitoring flights and liaising with airlines to confirm waitlisted seats
Managing GDS queues : Monitoring and managing GDS queues to keep track of passengers with schedule changes or canceled messages
Invoicing : Invoicing for each ticket issued and ensuring payment is collected
Checking for upsells : Checking for the possibility of upsells, better ticketing options, or reselling in a lower class
Providing support : Supporting the in-house and UK reservation team with queries related to fares, ticketing, fare rules, and cancellation rules
Quality checks : Ensuring 100% quality checks are done before tickets are issued
Liaising with airlines : Liaising with airlines on special requests like extra seats or meal requests
Staying updated : Staying updated on the latest travel trends, destinations, and industry regulations
Some skills that are desirable for a Galileo ticketing executive include:
Good communication skills
Strong customer focus
Good organizational skills
Understanding of the travel process flowchart
Ability to work under pressure
Proficiency in handling multiple tasks simultaneously
Preferred Qualifications:
Bachelor’s degree in Travel, Tourism, Business, or a related field.
Experience with GDS systems (e.g., Galileo) is an advantage.
Understanding of travel regulations and policies in the UK and US.
What We Offer:
Competitive salary
Opportunities for career growth and development.
A dynamic and collaborative work environment.
Leave Encashment
Star Performer Bonus
Attendance Bonus
Job Type: Full-time
Benefits:
Flexible schedule
Food provided
Leave encashment
Provident Fund
Schedule:
Night shift ( 11:30 PM to 08:30 AM )
Supplemental Pay:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Total work: 3 year (Required)
Language:
English (Required)
Work Location: In person
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