Assistant quality assurance manager

1 month ago


Bhopal, India IGT Solutions Full time
Urgent requirement for the position of Assistant Manager - Quality ( Travel).
Interested candidates are requested to provide an updated resume at
7042379178
May please find the below job description for your reference:
Roles & responsibilities-
Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
Should have time and people management skills
Quality Activities - Documentation for Transaction Monitoring
Keeping Track on Process Trends
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational
Dip check compliance - Weekly basis
Calibration compliance - Weekly basis
Weekly and Monthly reports - Weekly and Monthly basis
Identify bottom Quartile and steps to improve them.
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach
Desired Candidate Profile
Travel domain experience shall be preferred (Mandatory)
Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
Strong supervisory skills with an eye for detail. Result Oriented.
Excellent written and verbal communication skills in English.
Organized and Methodical, Target and deadline driven.
Knowledge of all QC Tools like Pareto, Six Sigma etc.
Perks and Benefits
Work from Office
6 Days working
24*7

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