Quality Assurance Operations Manager
5 days ago
IGT Solutions Seeks Quality Assurance Expert
">We are seeking a highly skilled Quality Assurance Manager to join our team at IGT Solutions. As a key member of our operations team, you will be responsible for ensuring the highest quality standards in our travel domain.
The ideal candidate will have experience managing teams and implementing quality systems improvement activities using six sigma methodologies. You should have strong supervisory skills, an eye for detail, and excellent written and verbal communication skills in English.
About the Role
- This is a full-time position requiring 6 days working with 24*7 availability.
- You will be responsible for managing a team of quality evaluators and team leaders for aligned processes.
- Your primary focus will be on time and people management skills, quality activities, and keeping track of process trends.
- You will analyze and report trends in agents/process performance, implement corrective action plans as required, and participate in quality systems improvement activities.
Requirements
- A minimum of $60,000 per year salary.
- Travel domain experience is mandatory.
- Well-versed in the travel domain knowledge & MS Office (Specially Excel, Word, and PPT).
- Strong supervisory skills with an eye for detail, result-oriented, organized, methodical, target, and deadline-driven.
- Knowledge of all QC Tools like Pareto, Six Sigma, etc.
Benefits
- Work from office premises.
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