Dynamics CRM Engineer

1 day ago

Bangalore, India Enphase Energy Full time
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future
Must be available to work on-site at our Bangalore office 5 days per week.
To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.
Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours in SPANISH. Candidate must be open to work on weekends and night shifts
Conducting remote troubleshooting of Enphase products
Troubleshooting, approving, and executing warranty claims
Documenting all activity in a central CRM/Help Desk software platform
Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Participating in ongoing training/education of industry standards and Enphase product-specific information
Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual
Should be a Graduate – B.E/B.Tech/BCA/ BSC IT and Min C1 Certification in Spanish
Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Computer literate (PC skills essential, Mac OS desirable)
General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
BE Electrical
Exposure to solar/PV-related environments

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