POS Integration Support Specialist

2 weeks ago


India MyMenu | Digital Menu Full time

Role Description

This is a full-time remote role as a POS Integration Support Specialist at MyMenu. The role involves handling day-to-day tasks related to supporting POS integration.

Responsibilities:

• Manage and support the integration between our software and POS systems, specifically Oracle Simphony, Micros 3700 and other POS for hospitality clients.

• Configure, validate, and troubleshoot Simphony Transaction Service API settings, ensuring smooth communication and data flow between systems.

• Conduct detailed checks of system logs to identify and resolve integration issues.

• Monitor and test configurations, focusing on API calls and responses, to ensure they align with integration specifications and requirements.

• Verify POS configurations, settings, and logs to ensure that they are set up correctly for integration and consistent data transactions.

• Act as the primary contact for technical inquiries related to POS integration, providing guidance on Simphony Transaction Service API setup and adjustments.

• Collaborate closely with the development and support teams to escalate and resolve complex integration issues, providing comprehensive log analysis and configuration details.

• Provide training and guidance to clients and stakeholders on maintaining integration quality and best practices.

Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

3-5 years of experience in POS systems, with a focus on Oracle Simphony, Micros 3700, and related API configurations.

• In-depth knowledge of Simphony Transaction Service API for configuration, integration, and troubleshooting.

• Strong troubleshooting skills, particularly with log analysis, POS configurations, and API transaction monitoring.

• Proven experience in POS system integration within the hospitality industry, particularly with hotel and restaurant environments.

• Excellent communication and interpersonal skills, capable of explaining technical configurations and troubleshooting steps to clients and internal teams.

• Proficiency in POS system configuration and understanding of integration dependencies and requirements.

Preferred Skills:

• Experience with RESTful services and API-based integrations.

• Familiarity with SQL and log management tools for troubleshooting configuration and data flow issues.

• Certifications related to Oracle Simphony or Micros 3700 are a plus.



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