Night Assistant Operations Manager

1 day ago


Noida, Uttar Pradesh, India R Systems Full time
We are looking for a dynamic and experienced Manager to lead a US calling process. The ideal candidate should have prior experience in US shifts, excellent communication skills, and the ability to drive performance and ensure client satisfaction.

Shift : Night

Ensure SLA, TAT, and quality targets are met.

Share performance reports and updates regularly.

Supervise and guide the calling team during US shift.

Monitor performance, ensure productivity, and drive improvements.

Operations Oversight :

Quality & Compliance :

Ensure call quality and compliance with client/company policies.

Use insights to improve performance and efficiency.

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