Technical Support- Associate Manager
3 weeks ago
Job Title: Technical Support- Associate ManagerJob Location: BangaloreJob Type: Full TimePosition DescriptionYou will work specific to APAC time zone and support our customers in the APAC region to troubleshoot, debug and answer questions about our products to help in always providing a best-in-class service. You will be a part of our growing global Support organisation, providing guidance to our iManage customers and will work with others to continue improving our support capabilities. You will also provide a consistent experience across our iManage products and customers.You will report into our regional Support Manager and be working on challenging technical problems across the iManage ecosystem, ensuring our customers receive professional guidance. You will be part of a team and collaborate across the globe helping us to build upon the capabilities of our Support organization. You will also work with teams across iManage on special projects that will continually help us to enhance the customer experience.Primary Responsibilities Providing technical support through written and verbal communication with customers while continuing to build a positive customer experience.Developing and maintaining a deep technical knowledge of our iManage platform or any other platforms; identifying system and technical limitations through testing, debugging, and diagnosing errors in supported products.Leading and participating in customer facing calls to help communicate progress updates, action plans and resolution details.Collaborating with teams to resolve some of our largest customer escalations and owning the communication line across internal and customer-facing teams.Providing a consistent customer quality experience and helping to improve our support methodology across the globe.Growing our knowledge-based content, standard operation procedures and best practices for both end-users and the global support teamWe are 24 hrs 7 days a week 365 days and hence would need candidates who are open to work any shift based on business requirement including Saturday and/or Sunday. Requirements:Bachelor's Degree or equivalent experience.8+ years of technical support work experience.Experience working in a highly technical, customer-facing environment.Experience working in a technical support environment that is focused on continuous improvement efforts across team performance, efficiencies, and customer outcomes.A customer-oriented mindset; wanting to achieve or exceed customer expectations.A passion for learning new technologies and how to utilize them in a customer-facing environment.Exposure to working in a collaborative environment and owning customer escalations across internal teams.Why Morae?Morae’s approach to employee development is unique in the marketplace. At Morae employees are given opportunities to progress at their own pace and to influence the course of their professional growth. This includes having the opportunity to earn a client facing role or even an oversight role within their first yearAbout Morae:Morae Global Corporation ("Morae") is trusted around the world for the delivery of digital and business solutions for a constantly changing legal industry. Founded in 2015, Morae has earned wide respect for the expertise and experience of our legal consulting, technology, and operations professionals, many of whom have in-house legal, law firm, or other relevant industry experience. We strive to make a difference every day for our law firm and legal department clients by collaborating closely with them to develop strategy, implement meaningful change, and achieve the business objectives they care about most. This includes offering clients the right people and technology they need to efficiently meet their contracts, discovery, information, and resourcing goals, visit www.moraeglobal.com
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Technical Support Associate
1 month ago
bangalore, India Miles Education Full timeJob Title: Technical Support Associate Location: Bangalore Experience: 1 to 2 Years Job Type: Full-Time Job Summary: We are looking for a motivated Tech Support Associate with at least 1 year of experience to join our team. The ideal candidate should have an understanding of database management, experience working with the Zoom platform or equivalent,...
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Technical Support Associate
1 month ago
bangalore, India Miles Education Full timeJob Title: Technical Support Associate Location: Bangalore Experience: 1 to 2 Years Job Type: Full-Time Job Summary: We are looking for a motivated Tech Support Associate with at least 1 year of experience to join our team. The ideal candidate should have an understanding of database management, experience working with the Zoom platform or equivalent,...
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Technical Support Associate
1 month ago
bangalore, India Miles Education Full timeJob Title: Technical Support AssociateLocation: BangaloreExperience: 1 to 2 YearsJob Type: Full-TimeJob Summary:We are looking for a motivated Tech Support Associate with at least 1 year of experience to join our team. The ideal candidate should have an understanding of database management, experience working with the Zoom platform or equivalent, and...
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Technical support- associate manager
3 weeks ago
Bangalore, India Morae Full timeJob Title: Technical Support- Associate Manager Job Location: Bangalore Job Type: Full Time Position Description You will work specific to APAC time zone and support our customers in the APAC region to troubleshoot, debug and answer questions about our products to help in always providing a best-in-class service. You will be a part of our growing...
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Technical Support Associate
2 months ago
bangalore, India Wipro Full timeWe are looking for 1-2 years of technical support associate for Bangalore location. Good understanding for OS, networking and system troubleshooting. • Good English communication skills (Speaking, writing and comprehension) • Accuracy and attention to detail • Good computer skills with Windows, MS Office knowledge
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Technical Support- Associate Manager
3 weeks ago
Bangalore, India Morae Full timeJob Title: Technical Support- Associate Manager Job Location: Bangalore Job Type: Full Time Position Description You will work specific to APAC time zone and support our customers in the APAC region to troubleshoot, debug and answer questions about our products to help in always providing a best-in-class service. You will be a part of our growing global...
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Technical Support- Associate Manager
1 month ago
Bangalore, India Morae Full timeJob Title: Technical Support- Associate Manager Job Location: Bangalore Job Type: Full Time Position Description You will work specific to APAC time zone and support our customers in the APAC region to troubleshoot, debug and answer questions about our products to help in always providing a best-in-class service. You will be a part of our growing global...
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Technical Support- Associate Manager
1 month ago
bangalore, India Morae Full timeJob Title: Technical Support- Associate Manager Job Location: Bangalore Job Type: Full Time Position Description You will work specific to APAC time zone and support our customers in the APAC region to troubleshoot, debug and answer questions about our products to help in always providing a best-in-class service. You will be a part of our growing global...
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Technical Support Associate
1 month ago
Bangalore City, India Miles Education Full timeJob Title: Technical Support AssociateLocation: BangaloreExperience: 1 to 2 YearsJob Type: Full-TimeJob Summary:We are looking for a motivated Tech Support Associate with at least 1 year of experience to join our team. The ideal candidate should have an understanding of database management, experience working with the Zoom platform or equivalent, and...
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Technical Support Associate
2 months ago
Bangalore City, India Wipro Full timeWe are looking for 1-2 years of technical support associate for Bangalore location. Good understanding for OS, networking and system troubleshooting.-Good English communication skills (Speaking, writing and comprehension)-Accuracy and attention to detail-Good computer skills with Windows, MS Office knowledge
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Technical Support- Associate Manager
1 month ago
Bangalore City, India Morae Full timeJob Title: Technical Support- Associate ManagerJob Location: BangaloreJob Type: Full TimePosition DescriptionYou will work specific to APAC time zone and support our customers in the APAC region to troubleshoot, debug and answer questions about our products to help in always providing a best-in-class service. You will be a part of our growing global Support...
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Technical Support Engineer
5 days ago
bangalore, India Codeproof Technologies Inc Full timeCompany Description Codeproof Technologies ( is a rapidly growing cybersecurity software company headquartered in Silicon Valley. Our SaaS platform empowers businesses to secure, deploy, and manage mobile applications and data across a range of devices, including smartphones, tablets, computers, and IoT devices. We’re trusted by major carriers like...
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Associate Technical Specialist
3 weeks ago
Bangalore/Pune, India Quantified HR Pvt Ltd Full timeJob Title: Associate Technical SpecialistQuantified HR Pvt Ltd is seeking a highly skilled Associate Technical Specialist to join our team. As a key member of our IT infrastructure team, you will be responsible for designing, deploying, managing, and troubleshooting wireless and wired network equipment and protocols in a medium-large campus environment.Key...
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Technical Services Associate
3 weeks ago
Bangalore/Hyderabad/Pune, India MNR Solutions Full timeJob Title: Associate Technical Services EngineerJob Summary:MNR Solutions is seeking an experienced Associate Technical Services Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support and troubleshooting services to ensure optimal performance and functionality of systems and...
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Technical Support Expert
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Bangalore/Hyderabad/Pune, India MNR Solutions Full timeJob Title: Technical Support ExpertAbout the Role:At MNR Solutions, we are seeking a skilled Technical Support Expert to join our team. As an Associate Technical Services Engineer, you will be responsible for providing technical support and troubleshooting services to ensure optimal performance and functionality of systems and applications.Key...
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Associate Manager
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bangalore, India Cashfree Payments Full timeCashfree Payments is India’s leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments and make payouts via 180+ payment modes - all with a simple integration.Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor payouts, salary payouts, bulk refunds, expense...
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Customer Support Associate
3 weeks ago
bangalore, India Karnival Full timeJob Description for Customer Support Associate Who are we?Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments,...
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Associate Manager
2 months ago
Bangalore, India Cashfree Payments Full timeCashfree Payments is India’s leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments and make payouts via 180+ payment modes - all with a simple integration.Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor payouts, salary payouts, bulk refunds, expense...
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Helpdesk Associate
1 month ago
Bangalore, India NTT DATA Services Full timeReq ID: 294005 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India...
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Customer Support Associate
3 weeks ago
Bangalore, India Karnival Full timeJob Description for Customer Support Associate Who are we? Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score...
