Genpact | Order Management Analyst
2 days ago
In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management , Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.
Responsibilities
•Lead a team working in Sales support area and own a smooth operation.
• Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
• Act as subject matter specialist and resolve / support team in achieving the business objectives.
• Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
• Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
• Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
• Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
• Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
•Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)
• Archival of the right set of documents for audit and compliance purposes
• Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
• Capturing information from logistics partners and advising customers regarding availability and deliveries
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
•Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
• Daily supervising the assigned orders and exceptions validations
• Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Qualifications we seek in you
Minimum qualifications
• Graduate
SAP ERP experience
-
Genpact | Collections Specialist
2 days ago
uttar pradesh, India Genpact Full timeWelcome to the relentless pursuit of better.• You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.• Responsible to respond to email /phone queries related to disputed invoice• Research and analyze the disputes/deductions in ERP• Follow-up with various departments to get...
-
Genpact | HRO_USPAYROLL_HRSS | uttar pradesh
1 month ago
uttar pradesh, India Genpact Full timeWe are inviting applications for the role of Manager- HROWe’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environmentResponsibilitiesIn...
-
Genpact | Assistant Manager
1 month ago
uttar pradesh, India Genpact Full timeInviting applications for the role of Assistant Manager - Record to Report !In this role, we are looking for a strong SME with extensive knowledge of accounting concepts and should have managed a team. You will be responsible for end-to-end accounting and reconciliation.Responsibilities• Manage multiple partners• Ensure smooth month end close &...
-
uttar pradesh, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Process Associate
1 month ago
Noida, Uttar Pradesh, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
uttar pradesh, India Genpact Full timeInviting applications for the role of Assistant Manager, - RTR Inventory Management.This is a pivotal role within the Finance Organization. Supply Chain Cost is a key focus area therefore, this role is encouraged to be the specialist in all costing matters who know all cost drivers at the lowest possible level, to be able to support management in key...
-
Genpact | Dispute
4 weeks ago
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
uttar pradesh, India Genpact Full timeWelcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager - Lean and Quality ManagerWe are seeking Senior Lean and Quality professionals to join our team. This role focuses on improving efficiency, reducing waste, and streamlining processes. The ideal candidate will have deep domain knowledge of Record to Report (R2R)...
-
uttar pradesh, India Genpact Full timeLead Consultant – Collaboration SupportLocation: Any Genpact LocationExperience: 5-15 yearsOnly Immediate joiners, Please ignore 30 days notice or more.Mandator Skills: Cisco call manager (CUCM), WebEx calling, UCCMKindly do apply here or share resume to with Subject of " Collaboration Support"Responsibilities• Strong knowledge on SIP truck...
-
International voice process- OTC collection
3 months ago
uttar pradesh, India Genpact Full timeWelcome to the relentless pursuit of better. • You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Responsible to respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to...
-
Genpact | Management Trainee-OTC | uttar pradesh
1 month ago
uttar pradesh, India Genpact Full timePosition: Management Trainee- CollectionsExperience: 3 to 7 yearsLocation: NoidaShift: US ShiftsNotice Period: Immediate to 45 daysAs part of our dynamic team, you'll be responsible for managing end-to-end collections activities, ensuring smooth and timely processing of accounts receivables. You’ll play a crucial role in driving the efficiency of our Order...
-
Genpact | Accounts Receivable Specialist
3 weeks ago
uttar pradesh, India Genpact Full timeWe are inviting applications for the role of Process Associate - OTC, Cash ApplicationIn this role, person will be working as Cash applicator and will be responsible for applying cash against invoices, process refunds, pole transfers, advance excel job, taking call with partners and reporting.ResponsibilitiesInvoice application in SAP and High RadiusFollow...
-
Business Transformation Manager
2 months ago
uttar pradesh, India Genpact Full timeInviting applications for the role of - Business TransformationIn this role , you will handle large global deployment programs (technology services products) including customer education, setting expectations, process definition, establishing appropriate thresholds , relationship building, on-site implementation workshop delivery, and project management...
-
Business Transformation Manager
7 months ago
uttar pradesh, India Genpact Full timeInviting applications for the role of - Business TransformationIn this role , you will handle large global deployment programs (technology services products) including customer education, setting expectations, process definition, establishing appropriate thresholds , relationship building, on-site implementation workshop delivery, and project management...
-
Management Trainee- Order To Cash
2 months ago
uttar pradesh, India Genpact Full timeInviting applications for the role of Order To Cash - CollectionsResponsibilitiesDaily allocation of incoming payments, knowledge in cash apps/invoice billingPayments are processed accurately and allocated on the sales ledger and banked.Reconciliations of payments received.First point of contact for queries within the team.Sales ledger queries and...
-
Pd-om
2 months ago
Noida, Uttar Pradesh, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
uttar pradesh, India Genpact Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands – and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Pd-otc
2 months ago
Noida, Uttar Pradesh, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are...
-
Genpact | Claims Specialist
2 days ago
uttar pradesh, India Genpact Full timeInviting applications for the role of Process Associate, Insurance DomainIn this role, Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality auditsShould be responsible for weekly/monthly reporting to both internal management and client stakeholders.Responsibilities· Manage day to...
