Customer Relations Manager

3 days ago


Noida, India Swaroop Finance Full time

Location: Noida Sector 63 About the company   Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role   We are seeking a high-performing Customer Support Head to lead our customer support team, ensure excellent customer experiences, and implement strategies to improve customer satisfaction and retention.  Key Responsibilities:   Lead and manage the customer support team to ensure timely and effective resolution of customer queries.  Develop and implement strategies to enhance customer satisfaction and retention.  Monitor customer feedback, track key performance metrics, and generate reports for management.  Resolve escalated customer issues promptly and efficiently.  Mentor and train the customer support team for better productivity and service quality.  Requirements:   Graduate/Postgraduate (any discipline).  3–5 years of experience in customer support or customer experience roles.  Excellent leadership, communication, and problem-solving skills.  Salary Range: ₹20,000 – ₹30,000 per month 



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