Production support engineers
6 days ago
Ever AI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience.We are seeking for experienced SRE/Production Support Engineer to join our dynamic team and ensure the seamless operation of our Ever AI Suite products. In this role, you will provide 24/7 production support, troubleshoot issues, monitor system performance, and collaborate with development teams to maintain high availability and reliability. This position is ideal for problem-solvers who thrive in fast-paced environments and are passionate about AI technologies.Key Responsibilities- Monitor production environments for Ever AI Suite products (Ever AI Simulator, Ever AI Recruiter, and Ever AI Knowledgeminer) using tools like Splunk, Prometheus, Grafana, ELK Stack, or similar monitoring systems.- Respond to incidents, alerts, and user-reported issues in a timely manner, performing root cause analysis and implementing fixes or workarounds.- Collaborate with cross-functional teams (development, QA, and operations) to resolve complex production problems and prevent recurrence.- Maintain and update documentation for support processes, troubleshooting guides, and knowledge bases.- Perform routine maintenance tasks, such as patching, scaling resources, and optimizes performance in cloud-based infrastructures (e.g., AWS, Azure, or GCP).- Participate in on-call rotations to provide after-hours support and ensure SLAs are met.- Analyze logs, metrics, and traces to identify trends, potential bottlenecks, and areas for improvement.- Assist in deployment activities, including CI/CD pipeline support and rollback procedures.- Contribute to continuous improvement initiatives, such as automating support tasks and enhancing monitoring capabilities.Required Qualifications- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience).- 3+ years of experience in production support, Dev Ops, or site reliability engineering (SRE) roles.- Strong troubleshooting skills with experience in debugging distributed systems, APIs, and microservices architectures.- Proficiency in scripting languages such as Python, Bash, or Power Shell for automation.- Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).- Familiarity with monitoring and logging tools (e.g., Splunk, Datadog, New Relic).- Knowledge of databases (SQL/No SQL) and networking concepts.- Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.- Ability to work in a shift-based or on-call environment.Preferred Qualifications- Experience supporting AI/ML-based products or Saa S platforms.- Certifications such as AWS Certified Dev Ops Engineer, Google Cloud Professional SRE, or equivalent.- Familiarity with incident management frameworks (e.g., ITIL) and tools like Pager Duty or Jira.- Strong problem-solving mindset with a proactive approach to preventing issues.-If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Production Support Engineers
6 days ago
Delhi, India Everise Full timeEverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...
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Production Support Engineers
4 weeks ago
Delhi, India Everise Full timeEverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...
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Production support engineers
5 days ago
Delhi, India Everise Full timeEver AI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...
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Production Support Engineer
2 weeks ago
New Delhi, India IntraEdge Full timeJob Title: TST support engineer – Engineer IILocation: BangaloreJob Type: Full-TimeExperience:4+ YearsAs a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.Looking for SRE engineers...
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Production Support Engineer
3 weeks ago
New Delhi, India IntraEdge Full timeJob Title: TST support engineer – Engineer II Location:Bangalore Job Type:Full-Time Experience :4+ Years As a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes. Looking for SRE...
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Production Support Engineers
4 weeks ago
New Delhi, India Everise Full timeEverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster...
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Production Support Engineer
2 weeks ago
New Delhi, India mthree Full timemthree is seeking aProduction Support Engineerto join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...
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Production Engineer
6 days ago
Sector , Noida, Delhi-NCR, India RK Transonic Engineers Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany Name: R.K.Transonic Engineers Pvt.Ltd. Position: Production Engineer (Mechanical) Preferred Age Restriction: 28 Yrs – 45 Yrs Experience: 10-15 Years with 5 years relevant experience in Production Planning CTC: 4.8 LPA – 6 LPA Qualification: M.Tech / B.Tech – Mechanical Engineering / Mechatronics Must Have Qualification: a) CAD...
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Product support engineer
4 weeks ago
Delhi, India Signzy Full timeJob Title: Product Support Engineer ( L1) About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+...
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Production Support Engineer
3 weeks ago
New Delhi, India Enterprise Minds, Inc Full timeWe’re Hiring: Tier 1 Production Support EngineerLocation: HyderabadExperience: 1–3 YearsShift: Rotational (24×7 coverage, including night shifts)We’re looking for proactive Tier 1 Production Support Engineers to join our operations team. In this role, you’ll be the first line of defense ensuring the stability and smooth functioning of critical jobs,...
